Kari Smith
New Braunfels
Summary
Dynamic professional with a proven track record at HD Supply, excelling in team leadership and customer service. Successfully motivated a team to exceed sales targets while enhancing customer satisfaction through strategic initiatives. Skilled in data entry and communication, with a keen attention to detail that drives operational excellence.
Overview
11
11
years of professional experience
Work History
Overnight Stocker
HEB
New Braunfels
06.2022 - Current
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Responded quickly to emergency situations during night shifts.
Team Leader
HD Supply Facilities Maintenance
New Braunfels
11.2019 - 01.2022
- Led a team of 9 individuals in achieving quarterly sales targets, exceeding goals.
- Motivated team members through recognition programs and performance-based incentives.
- Organized client meetings to provide project updates.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Audited company's legal documents to verify compliant policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Credit Service Representative
HD Supply
New Braunfels
04.2014 - 11.2019
- Reconciled accounts receivable records on a regular basis to ensure accuracy of information.
- Assisted with collections activities including contacting delinquent customers to arrange payment plans.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Reviewed company portfolio of clients to flag delinquent accounts and identify high-performing accounts to target for future advertising and promotions.
- Tracked key performance metrics related to the success of the organization's credit services operations.
Education
Medical Coding Certification - Medical Coding/ Billing
AAPC
Online 01-2026
Some College (No Degree) - Education
Texas State University
San Marcos, TXSkills
- Customer service
- Data entry
- Team leadership
- Communication skills
- Time management
- Attention to detail
- Document updates
- Customer relationship management
Accomplishments
- Core Top Performer 2015/2016/2017/2018
- Credit Star Awards 2018/2019
- Spirit Award
- Fun Squad President
- HEB Commends
- HEB High Five Award
Affiliations
- NEDA volunteer
- Connections Volunteer
Timeline
Overnight Stocker
HEB
06.2022 - Current
Team Leader
HD Supply Facilities Maintenance
11.2019 - 01.2022
Credit Service Representative
HD Supply
04.2014 - 11.2019
Medical Coding Certification - Medical Coding/ Billing
AAPC
Some College (No Degree) - Education
Texas State University
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