Kari Straub
Toledo,Ohio
Summary
Excited medical billing specialist with 10+ years experience in the medical field looking for a position that offers a greater challenge and the opportunity to help the company advance efficiently and productively.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Medical Billing/Insurance Follow-up Specialist
University of Toledo Physicians
08.2012 - Current
- Resolving issues due to insurance denials and medical appeals
- Worked to ensure correct registration, coding, payment/adjustment posting and insurance processing of claims
- Insurance verification and patient demographics
- Reviewed registration errors and documented trends to ensure accuracy
- Worked to provide patient information which maximized reimbursement and minimized claim denials
- Knowledge of ICD-10, CPT & HCPC’s codes.
- Maintained accuracy, completeness and security for medical records and health information.
Customer Service/Research Specialist
Medical Mutual of Ohio
08.2007 - 02.2012
- Provided high levels of customer satisfaction, both members and providers, through effective and timely resolution
- Handled escalated questions, billing inquiries and complaints with the highest level of courtesy and professionalism.
- Identified and resolved inquiries customers had about their health insurance coverage or claims.
- Mastered a level of 95% or higher customer satisfaction.
Information Manager
Ohio Air National Guard
04.2000 - 04.2006
- Efficiently handled various filing task responsibilities.
- Handled extensive data entry work with accuracy.
- Handled various form inputs and printing tasks requiring high levels of efficiency.
Education
High School Diploma -
Whitmer High School
08.1996 - 05.2000
Skills
Highly experienced in medical billing, payment processing and customer service practices
Knowledgeable in patient registration and insurance demographics
Sound knowledge of insurance requirements, contract benefits, credit and colleciton procedures and medical terminology
Strong communication skills with internal team members and external customers and patients
Flexible, dependable, reliable and committed
Timeline
Medical Billing/Insurance Follow-up Specialist
University of Toledo Physicians
08.2012 - Current
Customer Service/Research Specialist
Medical Mutual of Ohio
08.2007 - 02.2012
Information Manager
Ohio Air National Guard
04.2000 - 04.2006
High School Diploma -
Whitmer High School
08.1996 - 05.2000