JENNIFER MARTIN
Odenville,AL
Summary
Dedicated Certified Patient Account Representative with twenty plus years of experience and knowledge in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Insurance Follow-up Specialist
American Family Care
Birmingham, AL
10.2016 - Current
- Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions
- Performing collection activities related to follow-up and timely account resolution, and includes communication to patients, clients, and reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines
- Handling patient's complaints and disputes in a timely fashion
- Accounts payable/receivables on collection accounts
- Assist in special projects assigned by management
- Effectively resolve complex or aged inventory, including payment interdisciplinary healthcare providers, employer groups, and patients
Reimbursement Specialist/Insurance Follow-up
St Vincent's East
Birmingham, AL
10.1999 - 09.2016
- Responsible for researching unpaid and denied medical claims
- Applied organizational policies and complied with regulations for patient privacy
- Cash Posting
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments
- Working knowledge of EOB's, HCFA's, and UB's
- Secondary billing, handling adjustments and appeals
- Drafted documents based on payer guidelines and submitted to the necessary parties
- Knowledge of hospital registration and admissions process
- Provides collection/reimbursement service in a timely and effective manner
- Checked claims for errors, corrected issues and mailed out in a timely manner
- Reached out to patients once insurance was billed in order to obtain payments due./ Compared statements against patient files
Education
Some College (No Degree) - Data Entry
Brimingham Urban League
Birmingham, AL1991
Associate of Arts - Data Processing
Booker T Washington Jr. College of Business
1984
Skills
- Microsoft-(excel, word, PowerPoint), database software(accretive system, Docutap, Zirmed, Star)Hospital and physician billing, cash posting, highly organized, dedicated with a positive attitude and strong work ethic
- Accounting/Bookkeeping
- Insurance billing
Excellent customer service
- Good interpersonal skills with the ability to work cohesively within a team environment
- Basic knowledge of UB-92 and 1500 claim form and (EOB)'s
- Detail oriented with great analytical and organizational skills
- Office
- PowerPoint
- Word
- Researching
- Phones
- Documentation
- Conflict resolution
- Team collaboration
- Insurance collaboration
- Efficiency
- Problem solving
- Excellent judgment
- Payment processing
- Bookkeeping procedures
- Medical filing
- Bookkeeping support
- Medical billing
References
References Available Upon Request
Certification
Certified Patient Account Representataive (CPAR)
Timeline
Insurance Follow-up Specialist
American Family Care
10.2016 - Current
Reimbursement Specialist/Insurance Follow-up
St Vincent's East
10.1999 - 09.2016
Associate of Arts - Data Processing
Booker T Washington Jr. College of Business
Some College (No Degree) - Data Entry
Brimingham Urban League