Kariann Bendfeldt
Round Lake,IL
Summary
Dedicated Customer Success professional with a history of meeting company and customer goals utilizing consistent and organized practices. Organizational mindset and operational leadership, leading to customer growth and improved satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Success Manager/Ops Specialist
Wonderlic
12.2017 - 09.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Account Manager
Wonderlic
11.2009 - 11.2017
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Provide revenue projections and sales strategies for annual goals of $5M+ annually
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Operations Manager
Allscripts
01.1997 - 11.2002
- Managed team of four account executives and five customer service representatives
- Provided annual budget and detailed sales projections based on initiatives and sales strategies
- Developed and maintained quarterly training practices and Standard Operating Procedures
- Organized team aspect that focused on connection and fun as a fundamental core to drive employee engagement.
Education
BA, Psychology -
Northern Illinois University
Skills
- Strategic Planning
- Strategic Communications
- Client Relations
- Customer Account Management
- Revenue Growth
- Training and Mentoring
- Inter-Department Collaboration
- Schedule Management
- Customer Retention
- CRM Software
- Customer Service
Certification
- Customer Success Management - Gainsight 2019
- Sales Mastership - Learning by Design 2020
- Creating Your Personal Brand - LinkedIn 2020
Timeline
Customer Success Manager/Ops Specialist
Wonderlic
12.2017 - 09.2023
Account Manager
Wonderlic
11.2009 - 11.2017
Operations Manager
Allscripts
01.1997 - 11.2002
BA, Psychology -
Northern Illinois University
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