Kariann Coe
Winnetka,CA
Summary
Dynamic and adaptable professional with over five to seven years of experience in theme park operations and guest service. Proven ability to collaborate with team members and management staff while also maintaining a professional demeanor when interacting with guests.
Overview
8
8
years of professional experience
Work History
Ride Operator - Mario Kart: Bowsers Challenge
Universal Studios Hollywood
Universal City, CA
11.2022 - Current
- Lock safety gates after guests entered and exited to avoid unauthorized access to ride track area.
- Ensure the safety of all team members and guests by following and enforcing BRAC protocols.
- Follow posted height and age restrictions and deny access to attraction for guests under minimum requirements.
Lead Ride Operator
Universal Studios Hollywood
Hollywood, CA
08.2024 - 10.2025
- Maintained a neat and orderly paper Board while dispatching Ride Operators to appropriate positions
- Ensured rotations, lunches and breaks were given in a timely manner.
- Conducted ride stops and evacuations during emergency and safety-related situations
- Accurately updated attraction queue and posted wait time while also communicating line changes to the appropriate channels.
- Monitored ride operation and responded promptly to any mechanical issues.
- Maintained a clean and organized back-of-house work station and lead office
Maze Monitor - Halloween Horror Nights
Universal Studios Hollywood
Universal City, CA
09.2021 - 11.2021
- Operated surveillance equipment, video recorders and computers to monitor activities within attraction.
- Reported violators, suspicious activity and incidents to correct staff members and followed up with detailed documentation.
Ride Operator
Universal Studios Hollywood
Universal City, CA
01.2018 - 11.2022
- Safely secured guests in ride vehicles and assist guests entering and exiting the attraction.
- Provided top-tier guest service while upholding the integrity of the intellectual property.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Bachelor of Arts - Liberal Studies
California State University - Northridge
Northridge05-2018
High School Diploma -
Taft High School
06-2011
Skills
- Ride Operation
- Excellent Communication (Written & Verbal)
- Guest Interaction and Assistance
- Creative Solutions
- Operational Efficiency and Safety
- Accurate Incident Reporting
Timeline
Lead Ride Operator
Universal Studios Hollywood
08.2024 - 10.2025
Ride Operator - Mario Kart: Bowsers Challenge
Universal Studios Hollywood
11.2022 - Current
Maze Monitor - Halloween Horror Nights
Universal Studios Hollywood
09.2021 - 11.2021
Ride Operator
Universal Studios Hollywood
01.2018 - 11.2022
Bachelor of Arts - Liberal Studies
California State University - Northridge
High School Diploma -
Taft High School