Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kariann Martin

IL

Summary

Results-driven Business Intelligence and Operations Leader with 10+ years of experience across financial services and healthcare. Expertise in fraud prevention, process improvement, analytics, and cross-functional team leadership. Master’s in Business Intelligence (2024) with a proven record of enhancing efficiency, mitigating risk, and delivering superior customer experiences. Recognized for excellence with awards in fraud detection and innovation.

Overview

19
19
years of professional experience

Work History

Senior Fraud Analyst / MSR IV

Navy Federal Credit Union
Pensacola, FL
03.2018 - 01.2024
  • Championed process improvements, enhancing operational productivity by 20%.
  • Conducted regular reviews of policies and procedures to strengthen fraud detection and prevention efforts.
  • Prevented over $100 million in fraud through automation and real-time analysis.

Healthcare Operations Coordinator / CNA/Home Health LPN

Advocate Good Shepherd Hospital/ Passage
, IL
02.2011 - 09.2015

Streamlined processes to reduce patient wait time by 20%.

Delivered patient-centered care in fast-paced clinical environments.

  • Supported electronic health documentation and tracking of post-operative recovery.
  • Managed interdepartmental communications to enhance operational efficiency.

Assistant Manager/Lead Medical Assistant/LMT

Argyle Medical Center/ EA Red Door Spa
, IL
09.2004 - 11.2009
  • Achieved 25% increase in administrative efficiency through optimized systems.
  • Supervised daily clinic operations, focusing on patient records accuracy and staff coordination.
  • Worked alongside management to design strategic plans aligned with business goals.
  • Supported clinical procedures by assisting in minor surgeries, lab work, and EKGs.

Education

Master of Science - M.S. Business Intelligence

Full Sail University
Winter Park, FL
11-2024

Bachelor of Arts - Professional Accountancy

The University of West Florida
Pensacola, FL
08-2021

Bachelor of Science - Business Administration And Management

Grand Canyon University
Phoenix, AZ
07-2021

Associate of Science - Biological And Physical Sciences

College of Lake County
Grayslake, IL
05-2016

Skills

  • Data entry expertise, Microsoft 365 proficiency
  • Snowflake, Visio, SAP, and Cognos
  • Business intelligence solutions
  • Fraud prevention and risk analysis
  • Process automation methodologies
  • Lean Six Sigma principles
  • Agile and Scrum methodologies
  • Data visualization techniques, predictive analytics skills
  • Leadership in clinical operations, stakeholder engagement strategies
  • Patient services management, critical thinking

Accomplishments

Led healthcare workflow improvements that reduced delays by 20%

Trained and mentored cross-functional teams in finance and healthcare

Prevented over $100K in fraud via analytics & BI automation

Timeline

Senior Fraud Analyst / MSR IV

Navy Federal Credit Union
03.2018 - 01.2024

Healthcare Operations Coordinator / CNA/Home Health LPN

Advocate Good Shepherd Hospital/ Passage
02.2011 - 09.2015

Assistant Manager/Lead Medical Assistant/LMT

Argyle Medical Center/ EA Red Door Spa
09.2004 - 11.2009

Master of Science - M.S. Business Intelligence

Full Sail University

Bachelor of Arts - Professional Accountancy

The University of West Florida

Bachelor of Science - Business Administration And Management

Grand Canyon University

Associate of Science - Biological And Physical Sciences

College of Lake County