Karianna Torres
Summary
Achieved significant behavioral improvements in autistic children at KCBS through advanced reinforcement strategies and exceptional customer service. Excelled in high-pressure environments, demonstrated by multitasking at El Tenampa and enhancing sales through guest engagement at Soneros Restaurant. Skilled in data collection and social skills development, consistently surpassing performance goals and elevating customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RBT
KCBS
05.2024 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
Server
El Tenampa
12.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Soneros Restaurant
06.2017 - 12.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Cheesecake Factory Inc
09.2019 - 02.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Gateway High School
Kissimmee 05.2017
Skills
- Data Collection
- Social Skills Development
- Incidental Teaching
- Reinforcement Strategies
- Exceptional customer service
- Guest Engagement
- Memory retention
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
RBT
KCBS
05.2024 - Current
Server
El Tenampa
12.2021 - 04.2024
Server
Cheesecake Factory Inc
09.2019 - 02.2020
Server
Soneros Restaurant
06.2017 - 12.2021
High School Diploma -
Gateway High School
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