Karie Leopard
Marysville,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques.
Overview
32
32
years of professional experience
Work History
Store Manager
CosmoProf Beauty Supply
07.2021 - 02.2023
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Managing Cosmetologist
Self Employed
10.1993 - 08.2021
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained posting of MSDS sheets in workplace.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed new techniques to improve appearance of customer and provide different looks.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
Sales Associate
CosmoProf Beauty Supply
08.2018 - 05.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business Administration
Forsyth Technical Community College
Winston-salem, NCAssociate of Arts - Cosmetology
Merrill University of Science
Jefferson City, MO1993
High School Diploma -
North Forsyth Senior High
Winston-Salem, NC06.1978
Skills
- Customer Service
- Microsoft Windows
- Order Supplies
- Team Leadership
- Staff Training
- Accurate Cash Handling
- Staff Management
Timeline
Store Manager
CosmoProf Beauty Supply
07.2021 - 02.2023
Sales Associate
CosmoProf Beauty Supply
08.2018 - 05.2021
Managing Cosmetologist
Self Employed
10.1993 - 08.2021
Business Administration
Forsyth Technical Community College
Associate of Arts - Cosmetology
Merrill University of Science
High School Diploma -
North Forsyth Senior High
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