Kariel Jones
Smyrna,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Waitress
The Patio Social Club
03.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Claims Associate
State Farm
06.2018 - 03.2020
- Investigating each claim, evaluating facts, applying coverage, accurately documenting the file and paying what is owed
- Applying knowledge of state and federal laws, statutes, and insurance regulations through the claim handling process
- Answering inbound calls and making outbound calls to customers and claimants.
Account Resolution Specialist
Hyundai Capital America
11.2016 - 04.2018
- Responsible for managing a queue of delinquent accounts from 30 to 59 days past due and taking some inbound calls
- Contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures
- Document all actions taken on an account.
Inside Sales Representatives
YELP
10.2015 - 10.2016
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls
- Own and manage a pipeline of clients
- Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Sociology, Minor Religious Studies
Georgia State University
Atlanta, GA12.2023
Skills
Written/Verbal Communication Skills
Customer service
Sales Development
Computer Knowledge
Product and Service Sales
Task Prioritization
Building rapport
Timeline
Waitress
The Patio Social Club
03.2022 - Current
Claims Associate
State Farm
06.2018 - 03.2020
Account Resolution Specialist
Hyundai Capital America
11.2016 - 04.2018
Inside Sales Representatives
YELP
10.2015 - 10.2016
Bachelor of Arts - Sociology, Minor Religious Studies
Georgia State University
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