Karim Castellanos
Tampa,FL
Summary
Excellent costumer service skills, more than 16 years of experience.
Ability to prioritize and remain focus on the essence of an issue.
Bilingual English/Spanish with the ability to translate.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
State Farm
Tampa, FL
03.2019 - 10.2020
- Developed and maintained relationships with clients to ensure ongoing customer satisfaction.
- Researched and analyzed customer needs to design tailored life insurance plans.
- Assisted customers in understanding the details of their life insurance policies.
Manager
Freeway Insurance
Clearwater , FL
11.2017 - 03.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assisted costumers with their auto insurance needs, new quotes, endorsements, payments and renewals.
Account Manager
AB Capital Group
Tampa , FL
08.2014 - 01.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted costumers with their commercial auto insurance needs, new quotes, endorsements, payments and renewals.
- Managed customer service inquiries and complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Education
220-214 Insurance License -
Central Florida Insurance School
Clearwater , FL01-2015
Skills
- Customer Retention
- Insurance Program Management
- Insurance Claims Processing
- Insurance Terminology
Timeline
Life Insurance Agent
State Farm
03.2019 - 10.2020
Manager
Freeway Insurance
11.2017 - 03.2019
Account Manager
AB Capital Group
08.2014 - 01.2016
220-214 Insurance License -
Central Florida Insurance School