Karim Serghini Seghier
Seattle,WA
Summary
Motivated and compassionate aspiring EMS professional dedicated to community care, integrity, and respect. Reliable team player, calm under pressure, and committed to supporting patients and fellow teammates. Eager to learn and adapt, with a strong passion for growing in the EMS field and providing high-quality patient care. Bilingual speaker, native in English and Spanish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
E-Commerce Customer Service Specialist
Complementos Del Cafe
Malaga, Spain
09.2018 - 08.2024
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Negotiated with transport companies to reduce waiting periods and increase delivery efficiency.
- Streamlined the online shopping process for increased customer satisfaction and repeat business.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Implemented modules to increase website functionality and improve customer experience.
Education
Associate of Applied Science - Fire Science
Everett Community College
Everett, WA12.2026
High School Diploma -
Novaschool Añoreta
Rincón De La Victoria, Spain06.2018
Skills
- Critical thinking
- Problem-solving
- Calm under pressure
- Critical decision-making skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Emergency Medical Technician Certificate, Everett Community College, Completed 2025.
- ICS-100: Introduction to Incident Command System, FEMA, Completed 2025.
- ICS-200: Basic Incident Command System, FEMA, Completed 2025.
- S-130, Firefighter Training (Wildland), NWCG, Completed 2025.
- Basic Life Support, American Red Cross, Completed 2025.
Timeline
E-Commerce Customer Service Specialist
Complementos Del Cafe
09.2018 - 08.2024
Associate of Applied Science - Fire Science
Everett Community College
High School Diploma -
Novaschool Añoreta