Accomplished Licensed Health Insurance Agent with expertise in policy analysis and Medicare. Skilled in developing personalized insurance solutions and maximizing customer satisfaction through effective enrollment processing. Proficient in CRM software to enhance client interactions and ensure compliance with industry standards.
Work History
Licensed Health Insurance Agent
1 Year 9 Months
Clear Link Insurance Agency | 01.2024 - 10.2025
Educated clients on available health insurance options and benefits.
Assisted customers in completing applications and understanding policy details.
Maintained up-to-date knowledge of industry regulations and compliance standards.
Developed personalized insurance solutions based on individual client needs.
Customer Service Representative
1 Year 10 Months
Aptive Pest Control | 01.2022 - 11.2023
Handled customer inquiries and resolved issues through phone and email communication.
Assisted in scheduling services and managing appointment logistics for clients.
Utilized CRM software to track customer interactions and service requests efficiently.
Collaborated with field technicians to ensure timely service delivery and customer satisfaction.
Call Center Representative
3 Years 8 Months
Results Companies | 01.2018 - 09.2021
Resolved customer inquiries effectively, ensuring high satisfaction and loyalty.
Enhanced communication protocols, improving team collaboration and customer interactions.
Trained new hires on compliance, call handling, and company policies.
Documented customer interactions using CRM software, tracking issue resolution progress.
Education
Certified Medical Assistance - Medical
CareerStep | 3300 Triumph Blvrd Suite 100, Lehi, UT 84043 | 11-2023
Skills
Policy analysis
Medicare expertise
Enrollment processing
Goal oriented
Accomplishments
Achieved 10 Sales by completing 10 applications with accuracy and efficiency.