KARIMA STEWART
Columbus,OH
Summary
Strong leader and problem-solver dedicated to prioritizing and multi-tasking in a fast-paced work environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
MILITARY LIAISON
Command Management Services
05.2023 - Current
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Managed complex schedules to coordinate travel, meetings, and events for all incoming military applicants enlisting/re-enlisting.
- Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities at lodging centers for applicants.
BENEFITS COORDINATOR II
United Health Group
08.2020 - 04.2023
- Responds to incoming communication from providers and employer groups.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
CUSTOMER SERVICE/SALES REP
Verizon
05.2018 - 08.2020
- Handled and resolved customer complaints, earning the store a 95% customer satisfaction rate.
- Maintained number 1 in sales quota on team over 12 months.
- Trained and mentored over 5 sales associates by focusing on sales techniques and customer service.
- Operated a P.O.S system with 100% accuracy rate, ensuring 120 transactions securely processed weekly.
Education
Associates of Applied Business -
Columbus State Community College
03.2024
Skills
- Collaborative Teamwork
- Analytical and Critical Thinking
- 50 WPM Typing Speed
- Proficient in Microsoft Office
- Risk Management
- Data analytics proficiency
Timeline
MILITARY LIAISON
Command Management Services
05.2023 - Current
BENEFITS COORDINATOR II
United Health Group
08.2020 - 04.2023
CUSTOMER SERVICE/SALES REP
Verizon
05.2018 - 08.2020
Associates of Applied Business -
Columbus State Community College