Karima Zaghloul
Centreville,VA
Summary
Enthusiastic Certified Salesforce Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the platform's features and motivated to learn, grow and excel in the Salesforce ecosystem.
Overview
19
19
years of professional experience
1
1
Certification
Certification
- Certified Salesforce Administrator
Skills
- Salesforce Administration
- Pick Lists
- Setting Up Profiles
- Multilingual (Fluent in Italian, French, Spanish and Arabic, basic Portuguese)
- Python (basic) - Javascript (basic) - SQL
- Data Entry
- MS Office - Google Suite
- VoIP
- CRM
- 45 WPM
Work History
Language Instructor
Private Family Client
Bethesda, MD
02.2021 - Current
- Responsible for teaching client to master target language, preparing engaging lesson plans and educational materials for easy comprehension.
- Within 2 months client was able to understand 97% of lessons without breaking from target language
- Meet with other team members to develop learning strategies
- Incorporated recruitment of new candidates to my role, as well as training them
Technical Support Representative
Apple
OUS
06.2018 - 12.2018
- Operated with Salesforce platform from end user side, specifically: Service, Chatter, Cases, Knowledge, Objects, Reports and Dashboards.
- Managed over 50 customer calls per day, improving personal and company's KPI percentages.
- Assisted customers in identifying issues and provided solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications utilizing multiple languages
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Museum Tour Guide
George Washington Masonic National Memorial
Alexandria, VA
07.2017 - 03.2020
- Guided groups of up to 50 people on tours of 1 hour.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Developed tour programming to enhance guest experiences.
Education
Languages And Publishing
University of Verona
Verona, Italy10.2023
Timeline
Language Instructor
Private Family Client
02.2021 - Current
Technical Support Representative
Apple
06.2018 - 12.2018
Museum Tour Guide
George Washington Masonic National Memorial
07.2017 - 03.2020
Languages And Publishing
University of Verona
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