Melanie Gabela
Luxembourg
Summary
Dedicated Language and Phonetics Specialist with strong expertise in French and English tutoring and pronunciation coaching. Skilled in simplifying complex linguistic concepts to help learners improve fluency, accuracy and confidence. Experienced in creating personalized lessons for both young learners and adults that adapt to different learning styles and goals.
Overview
16
16
years of professional experience
Work History
Language Instructor
Romance Language Centre
01.2022 - Current
- Conducted group and one-on-one lessons in Romance languages for students of varying levels.
- Assisted learners in building linguistic confidence and cultural understanding.
- Collaborated with colleagues to design curricula and language workshops.
- Helped students prepare for examinations and practical communication scenarios.
Language Teacher (Online)
Freelance
01.2019 - Current
- Taught English, French, and other Romance languages to international students across different age groups.
- Designed engaging online lesson plans tailored to individual learning needs.
- Developed digital teaching materials and integrated interactive platforms for effective remote learning.
- Monitored progress and provided feedback to support learner development.
Property Manager
SP Tours
01.2018 - Current
- Taking care of 20+ properties for rent; promoting and marketing the business; dealing with customer queries and complaints in English, French and Italian; providing advice about visas or passports; recruiting, training and supervising staff; managing budgets and planning; maintaining statistical and financial records.
- Https://www.airbnb.com/users/show/4801056
Customer Success Representative
Bellabeat
01.2016 - 12.2018
- www.bellabeat.com
- Attracting potential customers by answering product and service questions; suggesting information about other products and services.
- Opening customer accounts by recording account information; Maintaining customer records by updating account information.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Social Media Management: observing and responding to conversations within the brand community. Monitoring tweets, responding to Facebook and Instagram posts and engaging with brand advocates, responding to trolls and negative feedback. Managing the brand's Pinterest, Facebook, Instagram and Twitter account.
- Community management: understanding the creative process that provides creative content that engages with the customer; understanding the art and science of headline writing.
- Skills obtained: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Strategy planning, Community management, Technical Support, Fluency in foreign languages: English and French.
Art Gallery Assistant
Jakšić galerija
01.2015 - 12.2016
- www.drazen-jaksic.hr
- Looking after both what's on display and the people there to see it; Answering general questions from the public about the art displayed; Arranging visiting exhibitions.
- Skills obtained: Communication skills; Organisational skills; Negotiating skills.
Tourist Agent
Maggies'appartments
01.2014 - 12.2016
- Promoting and marketing the business; Dealing with customer queries and complaints; Providing advice about visas or passports; Recruiting, training and supervising staff; Managing budgets and planning; maintaining statistical and financial records.
- Skills obtained: Commercially aware; Good interpersonal skills; Numerical ability; Verbal communication skills; Fluency in foreign languages: French, English.
Private Childcare Assistant
French International School
01.2013 - 12.2016
- Babysitting responsibilities exclusively in French speaking families.
- Skills obtained: Fluency in French language, Creativity, Patience, Good communication and interpersonal skills.
Teaching Assistant: English and French Language Lessons
01.2010 - 12.2015
- Preparing educational materials; Motivating students.
Sale Assistant
Zara
01.2011 - 12.2014
- www.zara.com
- Greeting and serving customers; Keeping the shop floor clean and tidy; Restocking goods and ensuring they're attractively displayed
Education
Master's degree - Phonetics and Rhetorics
University of Zagreb
Supplementary education - French literature studies
Universite d'Orleans
Master's degree - French language and literature - education degree
University of Zagreb
Bachelor's degree - Phonetics
University of Zagreb
Bachelor's degree - French language
University of Zagreb
Skills
- Pronunciation coaching
- Interactive teaching
- Lesson planning
- Vocabulary building
- Pedagogical skills
- Online teaching
- Multilingual communication
- Adaptive teaching
- Native fluency
Additional Information
- Passion for dance and sport
- Reading
- Animals
Languages
English
Native or Bilingual
French
Full Professional
Italian
Limited Working
Croatian
Native or Bilingual
Personal Information
Timeline
Language Instructor
Romance Language Centre
01.2022 - Current
Language Teacher (Online)
Freelance
01.2019 - Current
Property Manager
SP Tours
01.2018 - Current
Customer Success Representative
Bellabeat
01.2016 - 12.2018
Art Gallery Assistant
Jakšić galerija
01.2015 - 12.2016
Tourist Agent
Maggies'appartments
01.2014 - 12.2016
Private Childcare Assistant
French International School
01.2013 - 12.2016
Sale Assistant
Zara
01.2011 - 12.2014
Teaching Assistant: English and French Language Lessons
01.2010 - 12.2015
Supplementary education - French literature studies
Universite d'Orleans
Master's degree - French language and literature - education degree
University of Zagreb
Bachelor's degree - Phonetics
University of Zagreb
Bachelor's degree - French language
University of Zagreb
Master's degree - Phonetics and Rhetorics
University of Zagreb
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