Overview
Work History
Timeline
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Karima Zerrougui

Karima Zerrougui

Plattsburgh,NY

Overview

23
23
years of professional experience

Work History

SPECIALIST, ELITE CLIENTS CUSTOMER CARE

Air France/KLM
Montreal
08.2022 - Current
  • Responsible for leading a subset of after-sales activities by handling claims from High Value Clients (HVC) in accordance with the company's customer care policy.
  • Main contact for HVC and looks after customer correspondence regarding all matters related to the processing of claims.
  • I communicate all relevant commercial and/or legal information to various delegations and the sales departments concerned.

PASSENGER SERVICE AGENT

Air France/KLM
YUL Montreal
02.2020 - 08.2022
  • Responsible of check-in passengers with document verification and providing general flight information as requested.
  • Support the boarding and arrival operation.

CUSTOMER SERVICE REPRESENTATIVE

Laurentian Bank
Montreal
02.2020 - 08.2021
  • Responsible for assisting customers with their banking needs and managing a large amount of incoming phone calls and customer service inquiries, providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

PASSENGER SERVICE AGENT

Matrix Aviation
Los Angeles, California
03.2017 - 04.2019
  • Responsible for checking passengers and escorting first class passengers (LA PREMIERE) to the lounge and to the airplane (Concierge)

FRONT DESK CLERK

Holiday Inn Express
Los Angeles, California
11.2014 - 11.2015
  • Accommodate hotel by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages.
  • Keep records of occupied rooms and guests' accounts, making and confirming reservation and presenting statements to collect payments from departing guests.
  • At the end of the shift, I was responsible for the cash drawer.

Sales Agent

INTACT INSURANCE
Montreal, Canada
01.2013 - 05.2014
  • Calling random people to offer them home and auto insurance quotations.

Director Assistant

EMBA RENOV
Paris, France
01.2007 - 12.2012
  • Manage staff of 5 permanent employees and 20 seasonal workers

Coding Agent

LEGER MARKETING
Montreal, Canada
01.2003 - 12.2007
  • Coding the results of surveys of a research study

Timeline

SPECIALIST, ELITE CLIENTS CUSTOMER CARE

Air France/KLM
08.2022 - Current

PASSENGER SERVICE AGENT

Air France/KLM
02.2020 - 08.2022

CUSTOMER SERVICE REPRESENTATIVE

Laurentian Bank
02.2020 - 08.2021

PASSENGER SERVICE AGENT

Matrix Aviation
03.2017 - 04.2019

FRONT DESK CLERK

Holiday Inn Express
11.2014 - 11.2015

Sales Agent

INTACT INSURANCE
01.2013 - 05.2014

Director Assistant

EMBA RENOV
01.2007 - 12.2012

Coding Agent

LEGER MARKETING
01.2003 - 12.2007
Karima Zerrougui