Karime Beltran
North Chicago,IL
Summary
Upbeat and personable, with natural ability to connect with others and provide exceptional service. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented.
Overview
1
1
year of professional experience
Work History
Customer Experience Associate
AFFES
Fort Knox, KY
06.2024 - 08.2024
- Adapted to changing priorities, ensuring consistent service delivery during peak periods.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
Customer Experience Associate
AFFES
Fort Knox, KY
12.2024 - 07.2025
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Handled customer complaints efficiently, resolving issues to maintain positive relationships.
- Collaborated with team members to streamline support processes and improve response times.
- Had to learn how to be able to sell alcohol and tobacco products based on the army rules/requirements when working at a army based shop establishment
Education
Associate of Science -
Union Pines High School
Cameron, NC06.2023
Associate of Arts -
Sandhills Community College
Pinehurst, NC06.2025
Bachelor of Arts - Applied Psychology
University of Illinois Chicago
Chicago, IL05.2027
Skills
- Client advocacy
- Computer skills
- Customer service
- Sales and upselling
- Calm and professional under pressure
- Policies and procedures adherence
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Experience Associate
AFFES
12.2024 - 07.2025
Customer Experience Associate
AFFES
06.2024 - 08.2024
Associate of Science -
Union Pines High School
Associate of Arts -
Sandhills Community College
Bachelor of Arts - Applied Psychology
University of Illinois Chicago