Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Karime Kamall

Greenville,SC

Summary

Experienced Quality Auditor with well-refined analytical skills with regulatory compliance auditing experience for 3 years. Solution-focused professional highly-regarded among peers and supervisors in ChartSpan industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bilingual Quality Auditor

ChartSpan
09.2021 - Current
  • Maintained strong understanding of company regulations and ensured company compliance through regular audits.
  • Improved Customer Satisfaction by ensuring all quality standards have been met.
  • Ensured timely completion of all assigned audits while maintaining high level of detail and accuracy.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
  • Conducted presentations for Quality Department.
  • Supported continuous improvement initiatives by identifying opportunities for enhancing Quality during audits.
  • Participated in cross-functional team meetings, contributing insight from auditor perspective to facilitate process improvements.
  • Monitored department forms for compliance to submissions rules and regulations.
  • Assisted management in developing effective quality control strategies and assigned work.
  • Conducted translation of Scripts and documents.
  • Identified discrepancies and collaborated with teams.
  • Prepared for Clinical Research Audits and conducted follow up assignments reviewing documentation for Internal Review submission.

Patient Care Coordinator

ChartSpan
07.2019 - 09.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with care experience.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently offering to schedule appointments and assistance with medication refills.
  • Trained new staff members in office and remotely to procedures and protocols for Bilingual Team.
  • Collaborated with teams to make sure Spanish Speaking patients are receiving adequate information for Appointments and Refills.
  • Answered incoming calls.
  • Provided compassionate support to patient and families during difficult healthcare decisions.
  • Assisted patients with coordinating long term care for Chronic Conditions.

Education

No Degree - Medical Assistant

Virginia College
Greenville, SC
08.2016

No Degree - Veterinary Medicine (Pre-Veterinarian)

Greenville Technical College
Greenville, SC
08.2016

High School Diploma -

Carolina High School
Greenville, SC
06.2014

Skills

  • Quality Control Processes
  • Internal Auditing
  • Documentation Review
  • CCM Systems
  • Training and coaching
  • Proficient in Excel

Accomplishments

  • Achieved CPR by completing CPR Training Class
  • Used Microsoft Excel for analytical work

Certification

  • Basic Life Support , BLS Provider
  • Health Coach Certification
  • Hills Veterinary Nutritional Advocate

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Quality Auditor

ChartSpan
09.2021 - Current

Patient Care Coordinator

ChartSpan
07.2019 - 09.2021

No Degree - Medical Assistant

Virginia College

No Degree - Veterinary Medicine (Pre-Veterinarian)

Greenville Technical College

High School Diploma -

Carolina High School

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Karime Kamall