Karin Anderson
Reno,NV
Summary
Results-driven Sales Manager with a proven track record in client relationship management and account growth. Expertise in sales presentations and customer needs assessment, consistently driving satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Sales Manager
Panache / Rox Familia
Incline Village, Nevada
09.2019 - 08.2026
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Achieved company growth and brand development through market expansion and sales.
- Trained and mentored sales staff to improve performance and skills.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed client relationships to ensure satisfaction and loyalty.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed market trends to identify new sales opportunities and strategies.
- Collaborated with marketing team on promotional campaigns for product launches.
- Coordinated with upper management to align sales objectives with company goals.
- Conducted regular performance reviews to assess team effectiveness and growth.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Performed sales consultations and educated clients on products and services.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Rental Associate
Tahoe Jetovator
Incline Village, NV
06.2019 - 09.2019
- Processed rental agreements and handled customer inquiries efficiently.
- Assisted customers with equipment rentals and provided product information.
- Maintained rental inventory and ensured proper functioning of equipment.
- Coordinated equipment returns and performed routine maintenance checks.
- Managed scheduling for rentals to maximize availability and customer satisfaction.
- Educated customers on safety protocols and operation of rental equipment.
- Responded promptly to customer inquiries via phone or email.
- Provided excellent customer service throughout the entire rental process.
- Collaborated with team members to streamline operational workflows and processes.
- Provided guidance on product selection based on customer needs and preferences.
- Advised customers on best options available based on their budget and requirements.
- Educated customers on rental policies and procedures.
- Completed end-of-day reconciliation tasks including cash balancing and deposit preparation.
- Managed incoming and outgoing calls from customers related to reservations, cancellations or other issues.
- Processed rental applications, contracts and payments accurately.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
Cashier
Mt Rose Ski Resort
Mt Rose, NV
11.2018 - 04.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at the ski resort's point-of-sale system.
- Collected payments accurately to ensure financial transactions were processed smoothly. and provided accurate change.
- Managed cash handling and ensured accuracy during daily register reconciliation.
- Maintained a clean and organized checkout area for optimal customer flow.
- Provided excellent customer service to enhance guest satisfaction and experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with inquiries about ski passes and resort services.
- Collaborated with team members to improve service speed during peak times.
- Monitored inventory levels of retail items and reported shortages to management.
- Restocked shelves regularly to maintain inventory levels and enhance customer shopping experience. with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Sales Manager/Retail Buyer
Village Ski Loft
Incline Village, Nevada
09.2002 - 11.2017
- Managed sales team to enhance customer engagement and satisfaction.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed market trends to adjust inventory and promotional strategies effectively.
- Developed seasonal buying plans to align with customer demand and sales forecasts.
- Ordered inventory based on understanding of current fashion and market trends.
- Monitored inventory levels of merchandise in retail stores to determine re-order needs.
- Coordinated with suppliers to ensure timely delivery of ski equipment and apparel.
- Oversaw daily operations to maintain store presentation and organization standards.
- Planned store layouts and displays to maximize sales potential of products.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed sales consultations and educated clients on products and services.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Attended trade shows and conferences to stay abreast of industry trends and best practices.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Traveled to various locations to procure materials and products from vendors.
Education
Fine Arts
TMCC
Reno, NV01-2001
High School Diploma -
Washoe High School
Incline Village, NV06-1997
Some College (No Degree) - Art / Business
Pasadena City College
Pasadena, CASkills
- Account management
- Client relationship management
- Strategic sales
- Sales presentation
- Needs assessment
- Project management
- Product knowledge
- Communication skills
Timeline
Sales Manager
Panache / Rox Familia
09.2019 - 08.2026
Rental Associate
Tahoe Jetovator
06.2019 - 09.2019
Cashier
Mt Rose Ski Resort
11.2018 - 04.2019
Sales Manager/Retail Buyer
Village Ski Loft
09.2002 - 11.2017
Fine Arts
TMCC
High School Diploma -
Washoe High School
Some College (No Degree) - Art / Business
Pasadena City College