Customer service professional who offers a proven track record of success in a conglomerate of administrative, financial management sales and marketing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
DSG
05.2024 - Current
Provide excellent customer service and home design services.
Maintain a high closing ratio with sales techniques designed for Ashley Furniture.
Follow up with clients and provide support when issues arrive.
Work as a team with other sales associates and management.
Virtual Bookkeeping Assistant
Self Employed
03.2021 - Current
Bookkeeper for small businesses, invoice processing and reconciling the books.
QuickBooks management and reconciling.
Payroll and Human Resources for small businesses.
Lifestyle Specialist
Carefree Senior Living at the Willows
05.2023 - 07.2023
Greeted prospective residents and provided excellent customer service gaining new revenue of residents.
Completion of paperwork for new residents focusing on property rules and guidelines
High residential retention rate with a courteous and timely approach to resident’s needs
Run credit check and pet policy requirements.
Conduct market research on local properties via phone call and quarterly in person visits.
Daily property inspections to ensure cleanliness passing inspection qualifications.
Timeshare Sales Agent
Grandview
10.2022 - 03.2023
Greeted prospective clients and gained trust and friendliness by creating intuitive questions and applying sales techniques to motivate them to purchase.
Touring the property and educating guests on the Timeshare product and the added RCI benefits.
Displayed the upmost professionalism and assertive sales techniques when closing the sale of the product and its added benefits.
Event Coordinator/ Office Manager
Definitive Talents, Inc.
08.2008 - 03.2020
Coordinator of talent and models for special hosting events.
Composing customized entertainment event plan using specific clientele needs.
Upselling variety of entertainment equipment and stage props.
Coordinated photoshoot for promotional events, designing costume and stage décor.
Conducted reconciliations of all banking, savings, credit, and loan accounts to ensure their accuracy.
Created budgets and processed employee expense reports and payroll.
Processing of insurance forms utilizing local, state, and federal forms
Assisted company’s accountant on quarterly and yearly tax reports.
Preparation and execution of contracts for customers and vendors.
Leasing Consultant
Con Am
12.2005 - 08.2008
Greeted prospective residents and provided excellent customer service gaining new revenue of residents.
Completion of paperwork for new residents focusing on property rules and guidelines
High residential retention rate with a courteous and timely approach to resident’s needs
Run credit check and pet policy requirements.
Conduct market research on local properties via phone call and quarterly in person visits.
Daily property inspections to ensure cleanliness passing inspection qualifications.
Education
Bachelor of Arts - Communications
Northern Illinois University
Skills
QuickBooks
Google Suites,
Personal Assistant Experience
Customer Relationship Management
Sales
Salesforce
Market Research
Accounts Receivable
Accounts Payable
Administrative Experience
Event Planning
Market Analysis
Account Management
Business Development
Upselling
Financial Report Writing
Events Management
Yardi
OneSite
Certification
Time Share License
Driver's License December 2021 to November 2028
Life & Health Insurance License I am testing for insurance license. Completing the studying now.