Karin Ellis
Riverdale,GA
Summary
Dynamic leader with a proven track record at Southeast Transportation, adept in claims analysis and fostering team motivation. Excelled in streamlining claims processing and enhancing customer satisfaction through effective conflict resolution and multitasking. Achieved significant improvements in workflow efficiency and customer service standards, demonstrating exceptional reliability and expertise in performance monitoring.
Overview
18
18
years of professional experience
Work History
Claims Supervisor
Southeast Transportation
01.2007 - Current
- Elevated team morale by fostering an inclusive work environment that promoted collaboration and open dialogue among colleagues.
- Entered figures using 10-key calculator to compute data quickly.
- Expedited payment processing by promptly resolving outstanding issues or discrepancies related to submitted claims.
- Streamlined claims processing by implementing efficient workflow procedures and leveraging technology to reduce turnaround time.
- Acted as liaison between clients, agents, and adjusters during high-stakes mediation proceedings to negotiate favorable settlements for all parties involved.
- Served as a subject matter expert within the department, providing guidance and support to colleagues on complex or challenging claims scenarios.
- Maintained open lines of communication with claimants throughout the entire process, ensuring expectations were clear and managed appropriately.
- Managed high-volume caseloads while maintaining exceptional quality standards, contributing to overall departmental success.
- Ensured compliance with industry regulations and company policies through meticulous documentation and recordkeeping.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Accounts Receivable Clerk
Concentra
02.2019 - 03.2020
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Entered figures using 10-key calculator to compute data quickly.
- Contributed to team meetings with insights from customer feedback, leading to service improvements.
- Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Customer Service Representative
State Farm
12.2016 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Forest Park
Atlanta, GASkills
- Team motivation
- Claims analysis
- Investigation techniques
- Performance monitoring
- Claims investigation and research
- Call center transactions
- Multitasking
- Reliability
- Conflict Resolution
- Accounting management
- Performance Metrics
Timeline
Accounts Receivable Clerk
Concentra
02.2019 - 03.2020
Customer Service Representative
State Farm
12.2016 - 01.2017
Claims Supervisor
Southeast Transportation
01.2007 - Current
High School Diploma -
Forest Park
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