Jordan Marshall
Cincinnati,OH
Summary
With over 9 years of experience in Loss Prevention and more than 3.5 years specializing in Cargo Claims handling, I bring a strong foundation in risk management, problem-solving, and customer service excellence. My background reflects a consistent ability to mitigate risk, resolve complex issues efficiently, and deliver high-quality support to clients and stakeholders.
Overview
13
13
years of professional experience
Work History
Claims Supervisor
Total Quality Logistics Inc.
02.2024 - Current
- Oversaw claims processing workflows to ensure timely resolution and adherence to company standards.
- Mentored team members on best practices for claims management, enhancing overall team performance.
Claims Specialist II
Total Quality Logistics Inc.
06.2023 - 02.2024
- Subject matter expert and assisted the department with progressing aging files.
- Implemented process improvements that enhanced claims resolution efficiency and customer satisfaction.
Claims Specialist I
Total Quality Logistics Inc.
04.2022 - 06.2023
- Evaluated claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim processing.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction.
- Advised clients on claim status and next steps, enhancing communication flow.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Loss Prevention Supervisor
Kohls Department Store
12.2012 - 04.2022
- Supervised daily operations to ensure compliance with loss prevention policies and procedures.
- Trained and mentored staff on effective theft prevention techniques and customer service practices.
- Conducted regular audits of inventory and store layouts to identify potential security vulnerabilities.
- Developed and implemented strategies to reduce shrinkage through proactive measures and employee engagement.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Completed incident reports and activity logs for accurate, current records.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Investigated and interviewed internal theft throughout district.
Education
High School Diploma -
Milford Senior High School
Milford, OHSkills
- Team leadership
- Training and mentoring
- Risk assessment
- Process improvement
- Customer service
- Conflict resolution
- Team motivation
- Multitasking
Timeline
Claims Supervisor
Total Quality Logistics Inc.
02.2024 - Current
Claims Specialist II
Total Quality Logistics Inc.
06.2023 - 02.2024
Claims Specialist I
Total Quality Logistics Inc.
04.2022 - 06.2023
Loss Prevention Supervisor
Kohls Department Store
12.2012 - 04.2022
High School Diploma -
Milford Senior High School