Karin Nelson
Monmouth,OR
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Wells Fargo
Salem, OR
01.2018 - Current
- Assist Customers with their accounts.
- Replace lost/stolen cards.
- Report account takeovers and financial abuse forms.
- File fraud and dispute claims.
- Assist with payments, explain statements, adjust fees if necessary.
- Refund credit balances.
- Submit balance transfers and credit limit increase.
- Input various changes to customers personal information.
- Be compliant with state and federal laws.
Office Specialist 2
Galt Foundation/State of Oregon
Salem, OR
03.2016 - 01.2018
- Data entry.
- Process Oregon Health Plan applications through ONE system (OregOnEligibility).
- Verify clients information using Hummingbird, DHR, MMIS and OVERS systems.
- Process approve/deny applications.
- Re Index misc documents and attach to case files.
- Process returned mail.
- Verify addresses and update in applicant portal.
- Assist clients in creating accounts and troubleshooting technical issues using the CA IDM system.
- Answer inbound applicant portal calls.
- Assist with unlocking accounts, updating personal information as well as answering general questions.
File clerk
Oregon Board of Licencing
- Organize, alphabetize and file licenses into clients folders.
ER Ward Clerk/Patient Financials
Coquille Valley Hospital
Coquille, OR
10.2012 - 05.2015
- Greet patients and visitors.
- Maintain patient confidentiality and privacy.
- Collect payments.
- Operate multi line phones.
- Prepare and submit denied and rejected claims.
- Billing secondary insurance claims.
- Verify OHP eligibility as well as commercial insurance.
- Acquire authorizations for medical procedures.
- Input patients demographics.
- Acquire signatures for consent of treatment and insurance waivers.
- Scan and fax related forms.
- Coordinate transfers to other facilities.
- Assist doctors and nurses when needed.
- Performed other various clerical duties.
Patient Services Coordinator
Southern Coos Hospital
Bandon, OR
07.2008 - 10.2011
- Manage reception area.
- Greet patients and visitors.
- Maintain patient confidentiality and privacy.
- Collect payments.
- Operate switchboard, multiple line phones.
- Prepare and process all forms.
- Input patient's demographics and insurances into the system.
- Acquire authorization for medical services.
- Verify OHP eligibility and commercial insurance.
- Data entry daily charges.
- Prepare bank deposits.
- Maintain department charts.
- Performed various other office/clerical duties.
Timeline
Customer Service Agent
Wells Fargo
01.2018 - Current
Office Specialist 2
Galt Foundation/State of Oregon
03.2016 - 01.2018
ER Ward Clerk/Patient Financials
Coquille Valley Hospital
10.2012 - 05.2015
Patient Services Coordinator
Southern Coos Hospital
07.2008 - 10.2011
File clerk
Oregon Board of Licencing