Karin Orta
Apopka,FL
Summary
Eager to apply my strong problem-solving, communication skills, and adaptability to ensure customer satisfaction. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for learning and applying new skills. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Call Center Specialist
Sears
08.2021 - Current
- Provides product/service information by answering questions, offering assistance
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information about billing, warranties, and other account items
- Collaborate with other call center professionals to improve customer service
- Maintains call center database by entering and verifying information, updating contact log
- Call clients and customers to inform them about the company's new products, services, and policies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
Server
Olea Mediterranean Grill
01.2020 - 05.2021
- Serve food to customers and make sure they have a great dining experience
- Clean all work areas, equipment, utensils, dishes, and silverware, and ensured they are stored appropriately in accordance to state law
- Maintained composure and work quality while under stress
- Performed food preparation duties such as assembling salads, appetizers and cold dishes in a fast-paced line kitchen.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts -
Valencia College
Orlando, FL11.2023
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2018
Skills
- Data Entry
- Technical Troubleshooting
- Customer service optimization
- Training experience
- Logging call information
- Customer Retention Strategies
- CRM Software
- Problem-solving skills
- Cash Handling
- Documentation And Reporting
Volunteer Experience
Connect-Teens Project, Fall 2019, Volunteer a week as chaperon/assistant at Sheeler oaks., Planned and organized for the Sheeler oaks "Connect teens" project., Our goal as chaperons was to help teens find new ways to connect., Group leaders spend most of their day communicating with the students and must be excellent active listeners., In a group of children, conflicts are inevitable group leaders must be able to resoluble the conflict and ensure the safety of all students.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Call Center Specialist
Sears
08.2021 - Current
Server
Olea Mediterranean Grill
01.2020 - 05.2021
Associate of Arts -
Valencia College
High School Diploma -
Lake Brantley High School
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