Jeida Mahoney
Summary
Dynamic Customer Service Specialist skilled in managing high-volume calls, providing exceptional patient care, and ensuring quality assurance. Proven ability to resolve inquiries efficiently and enhance overall satisfaction.
Overview
10
10
years of professional experience
Work History
Call Center Specialist
Virgina Women's Center
Glen Allen, VA
04.2022 - Current
- Managed high-volume inbound calls, providing accurate information and assistance to patients.
- Resolved patient inquiries efficiently, ensuring timely follow-up and satisfaction.
- Documented interactions in customer relationship management system for record-keeping and analysis.
- Collaborated with healthcare providers to facilitate appointment scheduling and confirm patient details.
Registered Medical Assistant
Specialists in Women’s Healthcare
Waterbury, CT
01.2019 - 02.2022
- Administered patient care and support during examinations and procedures.
- Managed patient scheduling and coordination of appointments effectively.
- Collected and processed patient medical histories and vital signs accurately.
- Implemented electronic health record (EHR) systems for improved data management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Stop & Shop
Waterbury, CT
01.2016 - 12.2018
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed transactions accurately, ensuring smooth checkout experiences for customers.
- Collaborated with team members to maintain product displays and inventory organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Medical Assitance
Stone Academy
Waterbury, CT12-2019
High School Diploma -
Midlothian High School
Midlothian, VA06-2010
Skills
- Call handling
- Script adherence
- Customer service
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Data entry
- Appointment scheduling
- Documentation and reporting
- Call control
- Quality assurance
- Calm disposition
Timeline
Call Center Specialist
Virgina Women's Center
04.2022 - Current
Registered Medical Assistant
Specialists in Women’s Healthcare
01.2019 - 02.2022
Customer Service Representative
Stop & Shop
01.2016 - 12.2018
Medical Assitance
Stone Academy
High School Diploma -
Midlothian High School