Mindy Zmuda
Fort Myers,FL
Summary
Seasoned Call Center Specialist with relevant background in customer service, strong communication abilities, problem-solving skills, and customer-focused mindset have been key tools for success. Consistently provided high-quality service while meeting targets and goals in fast-paced environments. Significant contributions include improved customer satisfaction rates and streamlined call center processes.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Call Center Specialist
Shell Point Retirement Community
Fort Myers, FL
11.2010 - Current
- Managed incoming calls from residents and families at a retirement community.
- Provided information about services and amenities to potential residents.
- Documented resident concerns and requests in the tracking system.
- Handled billing inquiries and resolved discrepancies with professionalism.
- Maintained accurate records of resident interactions for follow-up purposes.
- Answered incoming calls promptly and professionally.
Education
Pembroke Pines Charter High School
Pembroke Pines, FLSkills
- Call management
- Service knowledge
- Resident interaction
- Complaint handling
- Conflict resolution
- Time management
- Call handling
- Customer support
- Verbal and written communication
- Call center customer service
Timeline
Call Center Specialist
Shell Point Retirement Community
11.2010 - Current
Pembroke Pines Charter High School
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