Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Karina Acevedo

Denver,North Carolina

Summary

Reliable Shift Leader with 5 years in Food Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
10.2023 - Current
  • Ensured smooth operations during peak hours by effectively managing resources, such as Playbuilder and DPM, which resulted in Peak OTW times consistently under 45 seconds.
  • Impacted customer connection score growth to high of 55 by coaching partners to follow roles and routines, fostering an environment of belonging, and encouraging a growth mindset..
  • Mentored new shift supervisors educating them on successful work processes, productivity strategies and coaching techniques. Provided ongoing support to partners during challenging situations.

Shift Supervisor

Starbucks
04.2022 - 10.2023
  • Assessed job applications and made hiring recommendations to bring in top candidates that represented our Mission and Values.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher sales and customer connection score.
  • Led store initiative to have all partners become certified coffee masters. Guided partners through resources, led coffee tastings and supported partners in final presentation prep.

Assistant Manager

Church's Chicken
01.2021 - 07.2022
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Assistant Manager

Burger King
04.2019 - 01.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Associate of Science - Massage Therapy

Columbia Central University
Caguas, Puerto Rico
10.2019

Skills

  • Customer-Oriented
  • Coaching and Development
  • Strategic planning
  • Team motivation
  • Continuous Improvement
  • Safety Awareness
  • Organization and Time management
  • Inventory Control

Certification

Food Safety Manager Certification

CPR

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
10.2023 - Current

Shift Supervisor

Starbucks
04.2022 - 10.2023

Assistant Manager

Church's Chicken
01.2021 - 07.2022

Assistant Manager

Burger King
04.2019 - 01.2021

Associate of Science - Massage Therapy

Columbia Central University

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Karina Acevedo