Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Acosta

Rosenberg,TX

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

4
4
years of professional experience

Work History

Medical CSR

United Healthcare
Houston, TX
01.2025 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed high volume of inbound and outbound calls related to healthcare services.
  • Managed medical collections to ensure timely resolution of outstanding accounts.
  • Handled medical collections, facilitating efficient recovery of overdue payments.
  • Managed patient complaints effectively, contributing to improved patient experience and service excellence.
  • Provided detailed information on patient Explanation of Benefits (EOB), deductibles, and copay requirements.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Ensured compliance with HIPAA regulations to safeguard patient information.

Caregiver

Adapt Health
San Antonio, TX
02.2024 - 12.2024
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Delivery Driver

Amazon
San Antonio, TX
05.2023 - 02.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Call Center Representative

Texas Health and Human Services
San Antonio, TX
11.2021 - 02.2023
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

Bachelor of Science - Mortuary Science

The University of Texas At San Antonio
San Antonio, TX
05-2026

Skills

  • Bilingual communication
  • Customer service
  • Call center experience
  • Complaint handling
  • Customer focus
  • Multitasking and organization
  • Microsoft outlook
  • Microsoft PowerPoint
  • Computer proficiency
  • Time management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical CSR

United Healthcare
01.2025 - Current

Caregiver

Adapt Health
02.2024 - 12.2024

Delivery Driver

Amazon
05.2023 - 02.2024

Call Center Representative

Texas Health and Human Services
11.2021 - 02.2023

Bachelor of Science - Mortuary Science

The University of Texas At San Antonio

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