Miranda Salcido
Indio,CA
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at Pizza Hut, adept in conflict resolution and customer loyalty enhancement. Excelled in bilingual communication and critical thinking, ensuring high-quality service. Achieved significant improvements in customer satisfaction and user experience, demonstrating exceptional organizational skills and a positive attitude.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/CSR
Pizza Hut
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Volunteer
Our Lady of Perpetual Help Catholic Church
06.2021 - 01.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Associate of Arts - Diagnostic Medical Sonography
College of The Desert
Palm Desert, CA05-2025
High School Diploma -
Shadow Hills High School
Indio, CA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Time management
- Positive attitude
- Fast learner
- Attention to detail
- Punctual and reliable
- Bilingual in Spanish and English
- Bilingual communication
- Multitasking
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Personal Goals
My goal for the future is to graduate with my Bachelors Degree in Diagnostic Medical Sonography and get a job in Obstetric sonography.
Timeline
Customer Service Representative/CSR
Pizza Hut
06.2022 - Current
Volunteer
Our Lady of Perpetual Help Catholic Church
06.2021 - 01.2022
Associate of Arts - Diagnostic Medical Sonography
College of The Desert
High School Diploma -
Shadow Hills High School
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