Karina Aguilar
San Felipe Pueblo ,NM
Summary
Dedicated professional with a strong background in customer service and housekeeping at UNM Sandoval Regional Medical Center. Proven ability to enhance cleanliness and comfort while ensuring health and safety compliance. Recognized for teamwork and attention to detail, consistently delivering high-quality results and maintaining a reliable service record.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Housekeeper
UNM Sandoval Regional Medical Center
Rio Rancho, NM
12.2024 - 06.2025
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Assisted with laundry services, including washing, drying, and folding linens efficiently.
- Organized cleaning supplies and equipment to enhance workflow and accessibility.
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Supported team members in completing deep cleaning tasks during peak occupancy periods.
- Responded promptly to guest requests regarding room cleanliness or maintenance issues.
- Conducted inventory checks of cleaning supplies to maintain adequate stock levels.
Package Handler
FedEx
Santa Fe, NM
10.2021 - 05.2022
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Sorted and organized packages according to destination for streamlined processing.
- Collaborated with team members to improve workflow efficiency and safety protocols.
- Monitored packaging quality standards, addressing issues promptly to minimize delays.
- Implemented process improvements that enhanced package handling speed and accuracy.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
Delivery Driver
FedEx
Santa Fe, NM
06.2022 - 11.2024
- Delivered packages efficiently, ensuring timely arrival to customers and maintaining high service standards.
- Navigated local routes to maximize delivery efficiency and minimize delays through effective time management.
- Collaborated with dispatch team to confirm delivery schedules and address customer inquiries promptly.
- Inspected vehicles daily for mechanical issues, ensuring compliance with safety regulations and company policies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Surveillance
Black Mesa Casino
San Felipe Pueblo, NM
09.2019 - 06.2021
- Enhanced surveillance operations, leveraging technology to monitor and address suspicious activities promptly.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Monitored multiple surveillance systems simultaneously, allowing for prompt identification and resolution of potential threats.
- Enhanced property security by conducting regular patrols and monitoring surveillance systems.
- Implemented innovative surveillance technology systems to minimize blind spots and enhance situational awareness.
- Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
- Enhanced surveillance efficiency by utilizing advanced technology and equipment in investigations.
- Enhanced campus safety by conducting regular patrols and monitoring surveillance systems.
- Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
Education
Medical Assistant Certificate -
Carrington College
Albuquerque, NMHigh School Diploma -
Santa Fe Indian School
Santa Fe, NM06.2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Customer-oriented
- Quick learner
- Patience and concentration
- Integrity and trustworthiness
- Customer assistance
- CCTV operation
- Accurate incident reporting
- Incident reporting
- Suspicious activity monitoring
- Access control management
- Facility monitoring and oversight
- Enforcement of policies and procedures
- Suspicious activity surveillance
- Video surveillance expertise
- Video stream monitoring
- Accurate event logging
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Positive attitude
- Valid Driver's license
- Time management
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Route management
- Safe driving record
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Complex Problem-solving
- Route planning
- Quality assurance
Timeline
Housekeeper
UNM Sandoval Regional Medical Center
12.2024 - 06.2025
Delivery Driver
FedEx
06.2022 - 11.2024
Package Handler
FedEx
10.2021 - 05.2022
Surveillance
Black Mesa Casino
09.2019 - 06.2021
Medical Assistant Certificate -
Carrington College
High School Diploma -
Santa Fe Indian School