Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karina Aguirre

Fort Myers,FL

Summary

Accomplished Project Management Administrator at Racanelli Construction Co. Inc., adept in documentation management and fostering teamwork. Proven track record of enhancing customer satisfaction and reducing project delays by over 30%. Excels in multitasking and problem-solving, ensuring projects exceed client expectations while adhering to budgetary constraints.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Management Administrator

Racanelli Construction Co. Inc.
01.2023 - Current
  • Reduced project delays by proactively identifying potential bottlenecks and coordinating resources accordingly.
  • Strengthened team performance with ongoing training initiatives, developing essential skills for efficient project management.
  • Facilitated smooth project transitions by coordinating handoffs between teams and departments.
  • Managed multiple concurrent projects efficiently, ensuring each met or exceeded client expectations while remaining within budgetary constraints.

Member Service Representative II

School's First Federal Credit Union
03.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Debit Card Services Representative

School's First Federal Credit Union
02.2020 - 12.2022
  • Recognized by supervisors for consistently receiving high-quality scores on internal evaluations reflecting commitment to excellence in client service delivery.
  • Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
  • Collaborated with other departments for timely resolution of complex issues, ensuring customer satisfaction.
  • Maintained compliance with industry regulations by adhering to strict guidelines during customer interactions.

Personal Banker/Teller

Wells Fargo
10.2015 - 12.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Education

Bachelor of Business - International Business

Universidad Guadalajara LAMAR
Guadalajara, MX
06.2013

Skills

Deadline-oriented

Documentation Management

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Attention to Detail

Organizational Skills

Effective Communication

Adaptability and Flexibility

Reliability

Multitasking Abilities

Certification

  • OSHA 40 - Construction Training

Languages

Spanish
Native or Bilingual

Timeline

Project Management Administrator

Racanelli Construction Co. Inc.
01.2023 - Current

Member Service Representative II

School's First Federal Credit Union
03.2022 - 12.2022

Debit Card Services Representative

School's First Federal Credit Union
02.2020 - 12.2022

Personal Banker/Teller

Wells Fargo
10.2015 - 12.2019

Bachelor of Business - International Business

Universidad Guadalajara LAMAR

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Karina Aguirre