Karina Ballesteros
Acworth
Summary
With a strong background in sales and client relations, I excel at engaging customers, building trust, and guiding them toward confident purchasing decisions. At Bath & Body Works, I developed a keen ability to engage customers, upsell products, and create an enjoyable shopping experience. Additionally, as a receptionist and dental assistant, I played a crucial role in persuading patients to invest in their dental health by explaining treatment benefits and successfully scheduling appointments. My ability to build rapport, communicate effectively, and close sales makes me a strong candidate for this role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Worker
Bath & Body Works
10.2024 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Dental Assistant
Blue Print Smiles
07.2022 - 08.2024
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Filed and tracked insurance claims and communicated claims status to patients.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Sales Associate
Cc's Of Rome - Prom Dresses
08.2018 - 02.2020
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Assisted customers by answering questions and fulfilling requests.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Education
Associate of Science - Health Profession
Georgia Highlands College
Rome, GA05-2026
Skills
- Bilingual in Spanish and English
- Effective Persuasion
- Establishing Connections
- Social Media Engagement
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Certified Restorative Functions Dental Assistant (CRFDA) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Bath & Body Works
10.2024 - 12.2024
Dental Assistant
Blue Print Smiles
07.2022 - 08.2024
Sales Associate
Cc's Of Rome - Prom Dresses
08.2018 - 02.2020
Associate of Science - Health Profession
Georgia Highlands College
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