Karina Cano
FONTANA,CA
Summary
Results-driven insurance operations professional managing workflows and staff scheduling to optimize client support. Review policy files for accuracy, coordinate service responses, and resolve complaints efficiently. Train team members on compliance procedures while monitoring performance to meet sales objectives. Collaborate across departments to improve operational efficiency and strengthen client relationships.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Commercial Department Manager
Adriana’s Insurance Services
Rancho Cucamonga, California
01.2006 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Managed department workflows for insurance service operations and client support.
- Supervised staff scheduling, coaching, and daily task assignments across service teams.
- Trained team members on service procedures, compliance, and office standards.
- Coached and trained new staff on department policies and procedures to enhance service delivery.
- Monitored department performance and adjusted work priorities for Adriana's Insurance Services.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Resolved client concerns/ complaints regarding claims , department of insurance complaints
- Collaborated with other departments to streamline operations across multiple teams and offices.
- Ensured department met sales and profit objectives through waste reduction and revenue generation initiatives.
- Executed targeted merchandising and promotional plans to meet department sales goals premium and broker fees.
- Monitored daily sales figures to track trends in customer buying behavior.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Facilitated quarterly meetings with management to review departmental strategies. with senior management to review departmental goals and objectives.
- Organized and held in person trainings with our international office locations.
- Led team meetings to communicate targets, share updates, and gather feedback.
- I obtain carrier appointments and develop the commercial department by training staff, offices.
- I acted as a sales representative for the company by representing them in conventions and events held by the owner.
- Prepared reports, correspondence, and internal updates for department operations.
- I acted as a sales representative for the company by representing them in conventions and events held by the owner.
Education
Life Insurance Licens -
California Department of Insurance
03.2024 - 03.2024
Associate of Science - Business Administration
San Joaquin Valley College
Visalia, CA 05.2005 - 12.2006
P&C License -
Property And Casualty License
Skills
- Claims processing
- Insurance compliance
- Policy administration
- Carrier appointments
- Sales expertise
- Department reporting
- Workflow management
- Performance tracking
- Operations
- Team management
- Team supervision
- Staff training
- Employee scheduling
- Work organization
- Recruiting and hiring
- Project management
- Vendor relationship management
- Customer service
- Relationship building and management
- Conflict resolution
- Problem solving
- Decision making
- Workplace safety awareness
- Risk management
- Goals and performance
- Work organization
- Employee engagement
- Communication
- Supervisor
- Goal setting
- Problem-solving
- Employee engagement
- Training and development
Languages
English
Professional
Spanish
Professional
Certification
- P&C License
- Life insurance license
Timeline
Life Insurance Licens -
California Department of Insurance
03.2024 - 03.2024
Commercial Department Manager
Adriana’s Insurance Services
01.2006 - Current
Associate of Science - Business Administration
San Joaquin Valley College
05.2005 - 12.2006
P&C License -
Property And Casualty License