Karina Castillo
Sherman Oaks,USA
Summary
Highly motivated criminal justice graduate, with a Homeland Security minor, seeking an entry-level position to apply strong analytical skills, dedication to upholding the law, and commitment to community safety gained through extensive coursework in criminal law, procedures, and investigations; eager to learn and contribute to a professional team in the criminal justice field.
Overview
6
6
years of professional experience
Work History
Detention Services Officer
Probation Department
04.2023 - 07.2023
- Maintained order and control of a unit and took appropriate action in connection with rule infractions or other disturbances through compliance with specific procedures.
- Ensured that the appropriate safety check time intervals are applied to each room occupied by supervised youth within the electronic safety check software application.
- Observed each youth to ensure they were not engaging in activities that may endanger themselves or others.
- Daily reporting designed to keep record of each youth's daily activities, incidents, and interactions.
Master Lash Technician
Meg-a-Lashes
05.2019 - 12.2022
- Maintained friendly and professional customer interaction.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated daily ability to collaborate, communicate, set priorities, and organize work to effectively manage client sessions.
- Provided high quality individual lash extensions in a timely manner which resulted in many return customers.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Stayed current on latest and diverse types of last extensions and different application processes.
Waitress
TGI Friday's
05.2017 - 06.2020
- Collaborated with a large and diverse wait staff to provide excellent customer service.
- Implemented a professional and courteous environment through greeting customers, answering questions, and offering assistance.
- Paid close attention to dietary/allergic restrictions as well as a hygienic environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Probational Office Intern
Eastern District Probation
05.2018 - 09.2018
- Gained foundational exposure to the criminal justice process through extensive training on applicable laws, mandates, and protocols.
- Assisted officers in conducting casework by attending court cases and scheduling appointments.
- Enforced compliance of court orders by communicating expectations to probationers.
- Guided offenders in securing jobs and arranging employment interviews.
- Helped conduct monthly drug and alcohol testing for each individual on probation.
- Sorted, organized, and maintained files.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Maintained client confidentiality while handling sensitive information professionally and securely.
Education
Bachelor of Science - Homeland Security, Criminal Justice
St. John's University
Jamaica, NY01.2019
Skills
- Teamwork
- Communication
- Attention to Detail
- Behavioral observation
- Physical Fitness
- Incident Reporting
- Security Protocols
- Critical Thinking
- Data Entry
- Customer Relations
- Strong Organization
- Schedule Management
- Document Management
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Detention Services Officer
Probation Department
04.2023 - 07.2023
Master Lash Technician
Meg-a-Lashes
05.2019 - 12.2022
Probational Office Intern
Eastern District Probation
05.2018 - 09.2018
Waitress
TGI Friday's
05.2017 - 06.2020
Bachelor of Science - Homeland Security, Criminal Justice
St. John's University
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