Karina Cayeros Valdivia
CSR - Customer Service Representative
Palmdale,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Behavior Technician
Autism Learning Partners
08.2023 - Current
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
CSR - Customer Service Representative
Health Net
10.2022 - Current
- Physician changes
- Proof of Eligibility processing
- Appeals & Grievance
- Inbound/ Outbound calls
- Customer Services
PSR - Patient Service Representative
CVS Health
05.2020 - 07.2022
- Processed patients medications.
- Handled customer inquiries and suggestions courteously and professionally.
- Outbound/Inbound calls
- Authorizations.
Teller
Wells Fargo
08.2013 - 05.2017
- Process transactions, including cash, deposits, and wire transfers.
- Customer Service
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
Lab Assistant
La Laser Center
05.2017 - 05.2020
- Sorted/Labeled
- Safely prepared reagents, compounds and lab test solutions.
- Prepared specimens for testing and analysis.
- Analyzed data to create and organize graphs, charts and documents for publications and presentation.
Education
Wiliiam J. Pete Knight High
Palmdale, CAAntelope Valley College
Lancaster, CASkills
- Excel
- Microsoft office
- Multitasking
- Communication Skills
- Written Communication
- Excellent organizational skills
- Self-motivated
- Team player
- Cultural Awareness
Languages
- English
Languages
Spanish
Professional Working
Timeline
Behavior Technician
Autism Learning Partners
08.2023 - Current
CSR - Customer Service Representative
Health Net
10.2022 - Current
PSR - Patient Service Representative
CVS Health
05.2020 - 07.2022
Lab Assistant
La Laser Center
05.2017 - 05.2020
Teller
Wells Fargo
08.2013 - 05.2017
Wiliiam J. Pete Knight High
Antelope Valley College
Similar Profiles
JaCorey ChatmanJaCorey Chatman
Advanced Behavior Technician at Autism Learning PartnersAdvanced Behavior Technician at Autism Learning Partners
Diamond WilcherDiamond Wilcher
Behavior Technician at Autism Learning PartnersBehavior Technician at Autism Learning Partners
Kaira LeeKaira Lee
Behavior Technician at Autism Learning PartnersBehavior Technician at Autism Learning Partners
Janna AdamsJanna Adams
Behavioral Technician 4 at Autism Learning PartnersBehavioral Technician 4 at Autism Learning Partners
SHANNON MOTTESSHANNON MOTTES
General Contractor at Shannon Mottes ConstructionGeneral Contractor at Shannon Mottes Construction