Karina Cazares
Fort Bragg,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Mixologist
Sip Wine Bar
2023.08 - Current
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Prepared classic, modern and unique cocktails for each customer.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Apprentice Carpenter
Gonzalez Construction
2020.02 - 2023.01
- Assisted with movement of materials and equipment to job sites.
- Observed all OSHA and corporate safety regulations and procedures.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Gained valuable education in residential and commercial building codes.
Deli Clerk, Barista
B & C Grocery
2017.11 - 2019.12
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate of Science - Mathematics
Mendocino College
Ukiah, CA05.2022
Skills
- Customer Experience Management
- Performance Improvements
- Carpentry Techniques
- General Carpentry
- Framing
- Heavy Lifting
- Project Management
- Scheduling
- Data Entry
- Coordination
- Critical Thinking
- Microsoft Excel
Timeline
Mixologist
Sip Wine Bar
2023.08 - Current
Apprentice Carpenter
Gonzalez Construction
2020.02 - 2023.01
Deli Clerk, Barista
B & C Grocery
2017.11 - 2019.12
Associate of Science - Mathematics
Mendocino College
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