Craig Key
Conley,GA
Summary
Customer-oriented sales service representative with 15+ years experience in both restaurant and sales settings, driven to provide guests with exceptional service and genuine hospitality. Trained mixologist with a wide range of cocktails, from classics and original recipes to craft beer and Italian wine. Dedicated to ensuring beverage operations meet customer needs while growing revenues and maximizing profits. Seeking to leverage background into a [customer service representative] role with a progressive organization. Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word proficient)
Overview
8
8
years of professional experience
Work History
Mixologist
Paradies Lagardere
Atlanta, GA
09.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Maintained an organized and clean bar area.
- Suggested food pairings with cocktails for customers.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Followed proper cash handling procedures when closing out tabs or cashing out customers.
- Monitored customer consumption to ensure responsible drinking habits were followed.
- Handled complaints from guests in a professional manner.
- Interacted with guests to ensure satisfaction with their experience.
Food & Beverage Manager
Embassy Suites Hotel
Atlanta, GA
06.2022 - 06.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Customer Sales Representative
Sixt Rent A Car
Atlanta, GA
01.2020 - 01.2021
- Assessed customer needs to recommend appropriate products or services.
- Monitored market trends and competitive activity to inform sales strategies.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Ensured compliance with all relevant regulations when selling products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
Bartender
HMSHost
Atlanta, GA
02.2017 - 12.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
Bachelor of Science - Phycology
University of Phoenix
Atlanta, GASkills
- Strong communication abilities
- Custom drink preparation
- Inventory Monitoring
- Upselling strategies
- Networking and relationship building
- Sales and Marketing
- Customer experience management
- Customer Relationship Management
- Staff Training
- Time Management
- Effective Communication
- Professionalism
- Telephone Etiquette
- Outstanding customer service
- Interpersonal Communication
- Problem-solving
- Multitasking Abilities
- Customer relationship building
- Excellent communication
Timeline
Mixologist
Paradies Lagardere
09.2023 - Current
Food & Beverage Manager
Embassy Suites Hotel
06.2022 - 06.2023
Customer Sales Representative
Sixt Rent A Car
01.2020 - 01.2021
Bartender
HMSHost
02.2017 - 12.2019
Bachelor of Science - Phycology
University of Phoenix