Lily Rodriguez
EL PASO,Texas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Mixologist
Love Buzz
03.2021 - Current
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Goodtimes At 2626
05.2019 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Guitar Center
11.2014 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Server
P.F. Chang's Bistro
08.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso
El Paso, TX08.2024
Associate of Arts - Speech Language Pathology
El Paso Community College
El Paso, TX05.2019
High School Diploma -
Jefferson High School
El Paso, TX06.2011
Skills
- Customer Relationship Management
- Upselling Proficiency
- Performance Improvements
- Patience and empathy
- Listening and understanding
- Strong communication abilities
- Networking and relationship-building
- Team collaboration
- Creative problem-solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Mixologist
Love Buzz
03.2021 - Current
Bartender
Goodtimes At 2626
05.2019 - 10.2022
Server
P.F. Chang's Bistro
08.2016 - 03.2018
Sales Associate
Guitar Center
11.2014 - 04.2019
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso
Associate of Arts - Speech Language Pathology
El Paso Community College
High School Diploma -
Jefferson High School
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