Karina Cigarroa
Las Vegas,NV
Summary
Skilled Cook and Cashier with a proven track record at In-N-Out Burger, enhancing customer satisfaction through exceptional service and high-quality food preparation. Demonstrates expertise in cooking and sanitation, alongside strong relationship-building skills. Achieved significant improvements in customer service goals, showcasing reliability and a focus on safety. Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
4
4
years of professional experience
Work History
Cook and Cashier
In-N-Out Burger
09.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Crew Member
McDonald's
12.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Odyssey Charter High School
2251 S Jones Blvd Las Vegas, NV 89146 United Stat05.2022
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Frying
- Sanitation
- Surface cleaning
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Relationship Building
Languages
Spanish
Limited Working
Timeline
Cook and Cashier
In-N-Out Burger
09.2021 - Current
Crew Member
McDonald's
12.2020 - 09.2021
High School Diploma -
Odyssey Charter High School
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