Karina Colmenares
Reseda,CA
Summary
Results-driven Technical Specialist skilled in leveraging training and problem-solving abilities to drive company and employee success. Proficient in updating software and devices to optimize productivity through the maintenance of current software and hardware.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple
Canoga Park
06.2023 - Current
- Delivered expert guidance on the proper utilization of Apple products while also offering relevant suggestions for further knowledge acquisition
- Conducted quick and efficient evaluations of customer requirements
- Providing exceptional customer service by assessing sales and support requirements, offering appropriate solutions, and creating positive customer interactions across various environments.
- Generated comprehensive documentation for issues
- Interacted with clients to deliver complete resolutions.
- Provided guidance on the selection of hardware components based on customer requirements.
- Performed troubleshooting activities to identify the root cause of system issues.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Assisted in the installation, testing, and maintenance of hardware and software systems.
Specialist
Apple
Canoga Park
10.2022 - 06.2023
- Demonstrated exceptional communication abilities by effectively engaging with diverse audiences, including small groups and individual customers.
- Evaluated customers' requirements and provided suitable product solutions.
- Enrich lives by offering exceptional sales experiences.
- Directed customers to the appropriate resources.
- Continuously provided great customer service while maintaining a high degree of professionalism.
- Coordinated with other departments to ensure efficient workflow processes.
- Performed quality assurance testing on newly developed software applications.
- Researched and analyzed customer feedback to identify areas of improvement.
Shipping, Receiving, & Inventory Clerk / Customer Service Representative
Shop My Fair Lady
Reseda
09.2021 - 09.2022
- Proactively identified and resolved issues that affected customer satisfaction and loyalty
- Actively make recommendations to customers on different ways to improve sales and customer satisfaction
- Provide prompt customer support with a professional, friendly, and patient attitude
- Oversee customer financial accounts and process customer adjustments
- Verify and maintain records on incoming and outgoing shipments involving inventory
- Verify and record incoming merchandise or material and arrange for the transportation of products
- Examine shipment contents and compare with records, invoices, or orders, to verify accuracy
- Keep track of outgoing and incoming shipments by tracking, tracing, and updating the status of outgoing shipments
- Ensure shipments are correctly processed, compute freight and prepare invoices.
Sales Advisor
H&M
Canoga Park
05.2019 - 09.2021
- Engaged in the processing, stocking, and replenishing of garments on both the sales floor and stockroom.
- Provided guidance, made selections, and facilitated the acquisition of merchandise tailored to customers' preferences.
- Managed the calculation of sales prices, total purchases, and processing of cash or credit payments.
- Stayed informed on current sales trends, payment and exchange policies, and security practices.
- Expanded colleagues' understanding of store operations and procedures by providing comprehensive training and coaching.
- Oversaw a young woman's department by arranging floor plans of the department based on sales data, seasons, and inventory.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
Barista
Starbucks
Northridge
03.2019 - 05.2019
- Oversaw and assist in maintaining a clean workstation
- (floors, work areas, equipment) Responsible for providing friendly service to guests by creating customer connections while handling food and beverage purchases, accepting payment and making change
- Moved guests through the cash register area in a quick and efficient manner and maintained an accurate drawer
- Provided assistance by responding to customer questions in an effective and efficient manner.
Shift Supervisor
Coffee Bean and Tea Leaf
Northridge
12.2016 - 03.2019
- Performed all pre-shift and post-shift duties
- Assisted in training, customer service, product knowledge and education
- Drove sales and service performance through coaching and training
- Fulfilled change orders and completed bank deposits based on business needs
- Coached, motivated, and provided feedback to staff in order to maintain quality and consistency in product, service, and environment
- Assisted Store Manager in planning and executing all sales promotions effectively and efficiently.
Education
BS in Health Administration -
California State University Northridge
Northridge, CAAA General Studies Science, Technology, Engineering and Mathematics -
Los Angeles Pierce College
Woodland Hills, CAAA General Studies Social and Behavioral Science -
Los Angeles Pierce College
Woodland Hills, CASkills
- Microsoft Office
- Google Sheets
- Fluent in Spanish
- Technical support background
Leadership Experience
Valley Presbyterian Hospital, Van Nuys, CA, Dietary Office-Volunteer, Provided assistance and support services to dietary staff., Assisted in answering incoming calls and messages, distributed and collected menus., Planned menus for new and existing patients based on dietary restrictions., Offered alternatives to the menu as allowed on prescribed diet in accordance with food allergies, sensitivities, or preferences when a patient inquired or needed additional selections.
Timeline
Technical Specialist
Apple
06.2023 - Current
Specialist
Apple
10.2022 - 06.2023
Shipping, Receiving, & Inventory Clerk / Customer Service Representative
Shop My Fair Lady
09.2021 - 09.2022
Sales Advisor
H&M
05.2019 - 09.2021
Barista
Starbucks
03.2019 - 05.2019
Shift Supervisor
Coffee Bean and Tea Leaf
12.2016 - 03.2019
BS in Health Administration -
California State University Northridge
AA General Studies Science, Technology, Engineering and Mathematics -
Los Angeles Pierce College
AA General Studies Social and Behavioral Science -
Los Angeles Pierce College
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