Giselle Alferez - Soto
Arlington,TX
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 2 years of field experience in new position with room for advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple
12.2021 - Current
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Trained users on desktops, laptops and mobile devices.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Used language competency to service client base
Specialist
Apple
07.2021 - 12.2021
- Listened and responded to customer requests and forwarded necessary information.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Used language competency to service client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Associate
Best Buy
03.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Set and achieved company defined sales goals.
Sales Coordinator
Omni Hotels & Resorts
01.2018 - 02.2020
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Education
French
The University of Texas At Arlington
Arlington, TX12.2024
High School Diploma -
Irving High School
Irving, TX05.2018
Skills
- Tech Support
- Language Interpretation
- Client Relationship Development
- Microsoft Office
- Guest Relations
Certification
- Certified Apple certified Technician, Apple inc.
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Technical Specialist
Apple
12.2021 - Current
Specialist
Apple
07.2021 - 12.2021
Sales Associate
Best Buy
03.2021 - 12.2021
Sales Coordinator
Omni Hotels & Resorts
01.2018 - 02.2020
French
The University of Texas At Arlington
High School Diploma -
Irving High School
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