Karina Cruz
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bush /Chip Runner
Hialeah Park Casino
Hialeah , FL
2021.02 - Current
- Greeting customers and helping them list themselves for a game, or direct them to a table.
- Managed incoming phone calls, processed data on computer systems, maintained accurate records of player winnings.
- As a chip runner, the duties are to replace poker dealers' bank with the chips as needed, while also assisting players with giving and receiving chips by using a chip chart.
Barista
Starbucks
Miami , FL
2019.01 - 2021.02
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Photographer/Bird Keeper
Magic Memories
Miami , FL
2019.01 - 2020.04
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Manage budgets related to purchasing supplies needed for each shoot.
- Develop film, print photos, and make digital copies of existing photos.
Passenger Service Agent
Swissport
Miami , FL
2014.02 - 2017.04
- Processed ticket refunds for cancelled or delayed flights.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Coordinated ground transportation services for arriving and departing passengers.
- Maintained accurate records of passenger manifests and checked luggage tags.
Runner
Duty Free Americas Inc.
Miami , FL
2013.01 - 2014.02
- Provided assistance to customers when necessary by answering questions or providing product information.
- Greeted customers and provided excellent customer service.
- Served as a runner, responsible for delivering tax-free purchases to the gate during International boarding.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL2011-04
Skills
- Discretion and Confidentiality
- Stress Tolerance
- Integrity and Honesty
- Conflict resolution abilities
- Safety Procedures
- Documentation And Reporting
- Customer Service
- Active Listening
- Cash Handling
- Time Management
- Boarding support
- Passenger Assistance
- Computer Terminal Operations
- Checking in passengers
- Issuing tickets
- Baggage handling abilities
- Computer Skills
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
- Passenger service agent certifications
- Food and safety certification
Timeline
Bush /Chip Runner
Hialeah Park Casino
2021.02 - Current
Barista
Starbucks
2019.01 - 2021.02
Photographer/Bird Keeper
Magic Memories
2019.01 - 2020.04
Passenger Service Agent
Swissport
2014.02 - 2017.04
Runner
Duty Free Americas Inc.
2013.01 - 2014.02
High School Diploma -
Miami Springs Senior High School
- Passenger service agent certifications
- Food and safety certification
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