Karina Cruz
Summary
Compassionate nursing student pursuing Bachelor of Science in Nursing, expected graduation July 2027. Experienced in direct patient care in medical-surgical and fundamentals settings, skilled in vital sign assessment, patient mobility, and infection prevention. Certified in Basic Life Support (BLS) and equipped with over 10 years of customer service experience, emphasizing reliability and effective teamwork.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Window Clerk/Mail Processing Clerk
USPS
New Rochelle
12.2013 - Current
- Achieved accuracy and attention to detail while managing multiple responsibilities.
- Resolved customer concerns promptly and professionally, enhancing customer satisfaction.
- Provided exceptional service to diverse clientele in high-pressure environments.
- Maintained confidentiality while handling sensitive information and financial transactions.
Gift Wrapper/Cashier (Seasonal)
Macys
New York
10.2013 - 12.2013
- Wrapped purchases with care, enhancing visual appeal for customers.
- Guided customers in selecting suitable wrapping materials, enhancing personalization for gifts.
- Greeted and assisted customers, improving satisfaction and encouraging repeat visits.
- Exceeded sales and customer service standards through effective communication.
- Operated cash registers efficiently, ensuring accurate transactions.
- Demonstrated operational knowledge of merchandising and store operations.
Barista
Starbucks
New York
10.2012 - 12.2013
- Served high-quality espresso and brewed coffee in a fast-paced environment.
- Educated customers on coffee drink menu and addressed inquiries to enhance customer satisfaction.
- Collaborated with team members to streamline workflow and reduce service time.
- Maintained clean and organized workspace to improve overall café atmosphere.
Customer Service
Whole Foods Market
New York
09.2010 - 12.2011
- Greeted customers promptly and politely, ensuring accurate routing of phone calls and requests to improve customer experience.
- Assisted customers in locating products and obtaining information efficiently, enhancing overall service satisfaction.
- Stored, rotated stock, and displayed products according to shift criteria and compliance standards, maintaining organized inventory.
- Clean shelving, refrigeration units, and storage areas while documenting maintenance or safety issues.
- Prepare and manage orders as directed by buyer or department management under established practices.
- Unload deliveries, verify counts, and handle returns of damaged or miss-picked products as per compliance guidelines.
- Complete additional tasks assigned by department manager.
Cashier
Westside Market NYC
New York
01.2011 - 08.2011
- Greeted and assisted customers with purchases and product inquiries.
- Addressed customer queries promptly, ensuring high satisfaction levels.
- Processed cash and credit card transactions efficiently.
- Collected payments from customers in cash or electronically for purchased goods.
- Recommended in-store specials that contributed to increased sales.
- Verified cash register balance at shift start and end to ensure accuracy.
Receptionist
Community Dent Care
New York
12.2009 - 06.2010
- Greeted patients, facilitated sign-ins, and connected them with appropriate staff members.
- Handled incoming and outgoing telephone calls, facilitating effective communication between patients and staff.
- Performed administrative and clerical tasks to streamline daily operations and enhance workflow.
- Managed patient records, orders, and billing processes to maintain accuracy and compliance.
- Entered patient appointment information into company database accurately.
Education
Bachelor of Science - true
Chamberlain University College of Nursing
New Brunswick, NJ07-2027
High School Diploma - New York
Innovation Diploma Plus High School
New York06-2010
Skills
- Vital Signs Monitoring
- Patient Care Assistance
- Activities of Daily Living (ADLs)
- Patient Transfers & Ambulation
- Infection Control
- Blood Glucose Monitoring
- Patient Safety & Fall Prevention
- Electronic Medical Records (EMR)
- Therapeutic Communication
- HIPAA Compliance
- Team Collaboration
- Time Management
Clinical Experience
Student Nurse Clinical Rotations
Chamberlain University College of Nursing
Medical-Surgical Nursing Clinical
- Provided direct patient care under RN supervision.
- Obtained and documented vital signs and patient assessments.
- Assisted patients with bathing, dressing, feeding, toileting, and ambulation.
- Implemented infection prevention and patient safety measures.
- Assisted with patient transfers and repositioning to promote comfort and prevent skin breakdown.
- Reported changes in patient condition to nursing staff.
- Collaborated with interdisciplinary healthcare team members to support patient care plans.
Fundamentals of Nursing Clinical
- Performed head-to-toe assessments and patient observations.
- Practiced therapeutic communication and patient-centered care.
- Assisted with activities of daily living while preserving patient dignity and independence.
- Maintained accurate documentation and confidentiality.
- Applied safe patient handling techniques and fall prevention strategies.
Certification
- Basic Life Support (BLS)
Timeline
Window Clerk/Mail Processing Clerk
USPS
12.2013 - Current
Gift Wrapper/Cashier (Seasonal)
Macys
10.2013 - 12.2013
Barista
Starbucks
10.2012 - 12.2013
Cashier
Westside Market NYC
01.2011 - 08.2011
Customer Service
Whole Foods Market
09.2010 - 12.2011
Receptionist
Community Dent Care
12.2009 - 06.2010
Bachelor of Science - true
Chamberlain University College of Nursing
High School Diploma - New York
Innovation Diploma Plus High School