Open To Work
Karina Diaz
Berwyn,IL
Summary
Detail-oriented professional with a strong background in administrative functions, excelling in fast-paced environments. Effectively prioritize tasks and meet deadlines while ensuring quality. Bilingual in English and Spanish, skilled in interpersonal communication and proactive problem-solving, seeking roles that promote creativity and innovation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IMPORT/EXPORT AIR HUB SPECIALIST
JAS Forwarding
Wood dale, USA
11.2021 - 12.2024
- Track and trace shipments, ensuring their timely arrival.
- Updating customers on shipment status, resolving any potential delays or issues.
- Managing financial transactions with airlines to ensure that the proper payment for cargo shipments is processed.
- Experience with software platforms like paycargo, cargosprint, and epic.
- Also creating permits to transfer and air waybills, in order for company to transfer to and from airlines and bonded warehouses.
- Booking shipments with airlines, to transfer cargo from one destination to another.
AIR IMPORT/EXPORT OFFICE SUPERVISOR
Alliance Ground International
Chicago, USA
10.2020 - 11.2021
- Manage pharmaceutical shipments, ensure that they meet all requirements, documented correctly, meeting industry standards and regulations.
- Ensure proforma invoices are cleared through U.S. customs in a timely manner to avoid delays in import and export operations.
- Monitored operations, reviewed processes to ensure team adherence to protocols and procedures.
- Assess key performance indicators like shipment handling times, accuracy and customer satisfaction.
- Provide feedback on performance, assist team members to execute difficult tasks or issues.
- Ensured adequate staffing and managed schedules for efficient shift operations.
- Trained new employees on company procedures and safety protocols to facilitate compliance and safety.
CUSTOMER SERVICE
Airbridge Cargo
Chicago, USA
02.2019 - 10.2020
- Listen attentively to customer inquiries and concerns, understanding their needs to provide accurate and effective solutions.
- Create and manage flight bookings for daily operations.
- Also with furthermore flight booking details, like itinerary changes, prices, and other relevant information.
AIR IMPORT/EXPORT OFFICE SUPERVISOR
Total airport service
Chicago, USA
03.2016 - 09.2018
- IATA DG category 6 certified
- Proficient in Microsoft Word, Excel and cargo spot/ cargowise
- Conducted training sessions for new staff members.
- Communicated fluently in English and Spanish in various settings.
Education
High School -
PROVISO EAST HIGH SCHOOL
Maywood, IL07-2012
Skills
- Proficient in cargo spot/cargowise
- Import compliance
- proficient in paycargo,cargosprint, epic
- Proficient in Excel
- Proficient in Microsoft Word
- Staff training
- Bilingual (English/Spanish)
Certification
- IATA DG Category 6 certified
- Pharmaceuticals Certified
Timeline
IMPORT/EXPORT AIR HUB SPECIALIST
JAS Forwarding
11.2021 - 12.2024
AIR IMPORT/EXPORT OFFICE SUPERVISOR
Alliance Ground International
10.2020 - 11.2021
CUSTOMER SERVICE
Airbridge Cargo
02.2019 - 10.2020
AIR IMPORT/EXPORT OFFICE SUPERVISOR
Total airport service
03.2016 - 09.2018
High School -
PROVISO EAST HIGH SCHOOL