Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KARINA LISSETH ESCOBEDO

Summary

A dedicated bilingual service-oriented leader with eight years' experience providing health education, social needs and community resources to underserved communities. Effective at gathering, supporting, and executing resources to clients. Outstanding multitasking, administrative, and organizational skills to deliver exceptional customer and team support. Committed to helping community members improve wellness through hands-on support and education.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Health Worker II

Harris Health Systems
08.2022 - Current
  • Manage a case load of 35+ patients with uncontrolled diabetes.
  • Provided education on diabetes and healthcare system navigation.
  • collaborated with internal providers such as PCP, Clinical Pharmacy, Patient Education, Eligibility.
  • Ensures connection to social services for social barriers such as food insecurity.

Community Health Worker

Harris Health System - Multi-Visit Patient Program
08.2020 - 08.2022
  • Assessed vulnerable patients in the Emergency Room with mental health disorders, substance use, homelessness, and medical complex cases.
  • Collaborated with external and internal organizations to coordinate health and social services. Ensure that linkage attempted were successful, with clear documentation.
  • Build trustful relationships with patients to better address their living environment. Successfully housing 10 former homeless individuals.
  • Engaged in multi-case conferences with external partners in the Houston Texas Medical Center to collaborate and work on solutions on shared MVP's to address their needs and decrease utilization across hospitals.

Team Lead - Covid Hotline Call Center

Houston Health Department
02.2020 - 08.2020
  • Responded to 75+ City of Houston community members inquiries with patience and positivity to establish excellent customer service in both English and Spanish.
  • Provided patient education, navigation, appointments for COVID-19 testing sites.
  • Created, validated, and maintained resource guide for COVID-19 community-based testing site information, screening guidelines, and service linkage.
  • Manage and support a team of 9 customer service call center operators.

Optician

City Of Houston Health Department
10.2018 - 02.2020
  • Provided optical support to up to 1200 underserved students between the ages of 6-18 supporting their opportunity to succeed in their education during the academic year.
  • Assisted youth In selecting frames according to their fit, style, and color preference.
  • Educated and supported students with access and functional needs on the best way to care of their glasses.
  • Verified students Medicaid via THMP, kept record on spreadsheet via Excel.
  • Delivered students' glasses and provided necessary adjustments.
  • Supported students with Access and Functional needs providing one to one customer service.

Internet Sales Associate /Receptionist / Fredy

Kia
01.2018 - 10.2018
  • Assisted and responded to customer requests via telephone, email, and created appointments for potential vehicle purchase.
  • Entered details such as payments, account information and call logs into the computer system.
  • Worked directly with clients, salesperson, and sales managers to achieve customers vehicle purchase.
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
  • Entered license plate information into the data base system, in charge of license plate and spare key distribution. Received packages and mail, dispersed them to the correct employees.
  • Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.

Education

Bachelor of Science - Nursing

Houston Community College
Houston Tx
05-2028

High School Diploma - undefined

Cesar E. Chavez High School
Houston, TX
2016

Skills

  • Customer service
  • Computer knowledge
  • Care plan development
  • Case management
  • Analytical thinker
  • Bilingual in English and Spanish
  • Healthcare advocacy
  • Service Coordination

Certification


  • Certified Community Health Worker #13002, Texas Health and Human Services - Active

Timeline

Community Health Worker II

Harris Health Systems
08.2022 - Current

Community Health Worker

Harris Health System - Multi-Visit Patient Program
08.2020 - 08.2022

Team Lead - Covid Hotline Call Center

Houston Health Department
02.2020 - 08.2020

Optician

City Of Houston Health Department
10.2018 - 02.2020

Internet Sales Associate /Receptionist / Fredy

Kia
01.2018 - 10.2018

High School Diploma - undefined

Cesar E. Chavez High School

Bachelor of Science - Nursing

Houston Community College

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