KARINA GALAVIZ PEREZ
Denver,USA
Summary
Bilingual professional skilled in customer service, investigations, and managing confidential information. Excels in communication, organization, and problem-solving, with a capacity to thrive in high-pressure environments. Demonstrates adaptability and delivers professional service in security and administrative functions.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Asset Protection Investigator
Walmart
Denver, USA
04.2025 - 07.2026
- Conducted investigations into theft, fraud and policy violations by monitoring CCTV, gathering evidence, interviewing individuals, and preparing detailed reports while maintaining accurate case documentation using company computer systems.
- Responded to and de-escalated confrontational situations, volatile behavior, suspected overdoses, customer injuries, lost children, and other emergencies while helping maintain a safe and secure environment.
- Communicated and collaborated professionally with store associates, management, customers, emergency responders, and law enforcement while maintaining strict confidentiality of sensitive investigative information and case details.
- Demonstrated ability to remain calm, make sound decisions, and work effectively in a fast-paced environment that could quickly shift from routine operations to high-stress emergency situations.
Front End Associate
Walmart
Denver, USA
06.2024 - 04.2025
- Delivered excellent customer service by assisting customers, resolving concerns, and ensuring an efficient and positive checkout experience.
- Accurately processed cash, credit, debit and other forms of payment while maintaining accountability for cash drawer balances and following company procedures.
- Demonstrated leadership by assisting with front-end operations, helping coordinate customer flow, and ensuring customers received timely assistance.
- Worked effectively in a fast-paced environment while multitasking, communicating with coworkers, and maintaining a professional, customer-focused attitude.
Education
High School Diploma -
Northfield High School
Denver, COSkills
- Bilingual (English & Spanish)
- Computer skills
- Conflict Resolution
- Teamwork and Leadership
- Customer Communication
- Professional Confidentiality
- Adapts Under Pressure
- Investigative Techniques
Certification
- Denver Security Guard License (Guard Card), 2025-BFN-0015957, Active
- 16-Hour Initial Security Guard Training Certificate, Defencify, 07/18/25
Timeline
Asset Protection Investigator
Walmart
04.2025 - 07.2026
Front End Associate
Walmart
06.2024 - 04.2025
High School Diploma -
Northfield High School