Jeanette Michel
Pomona,Ca.
Summary
Inquisitive Loss Prevention Detective/Investigator with 17 years of experience and an immaculate eye for detailed observing. Committed to honesty and company loyalty. Thorough understanding of cultivating an accountability-based community of integrity for both internal and external crime.
Overview
23
23
years of professional experience
Work History
Asset Protection Investigator
Saks OFF 5TH
Costa Mesa, CA
06.2023 - Current
- Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Represented company in court proceedings to offer testimony and support.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Monitored physical security protection standards and building access control.
- Apprehended external shoplifters.
- Investigated internal thefts.
Loss Prevention Detective
TJ Maxx, TJX Companies
Tustin, CA
07.2018 - 06.2023
- Conducted internal investigations, closing out 12 cases.
- Participated in interviews.
- Performed security walks around store to monitor employee and customer activities.
- Analyzed exception reports to support employee compliance with procedures and investigate suspicious activity.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Partnered with management in developing new policies and procedures to control and minimize shrinkage.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Over 200 apprehensions.
Loss Prevention Agent
Sephora
Glendale, Ca
09.2016 - 07.2018
- Monitored and reviewed closed-circuit television cameras.
- Apprehended offenders and conducted interviews and interrogations.
- Trained store staff on safety, counterfeit, and shrink awareness.
- Established productive working relationships with public officials and law enforcement officers.
- Performed audits to identify any internal theft.
- Investigated company policy violations, fraud, external, and internal theft.
- Over 100 apprehensions and recoveries.
Asset Protection and Safety Investigator
Orange County Goodwill
Santa Ana, Ca
12.2015 - 09.2016
- Ensure that all O.C Goodwill locations are in compliance with all company safety and security policies and procedures.
- Investigated internal theft and fraud for 23 stores, 24 donation centers, and 3 warehouse facilities.
- Reported and investigated accidents, injuries, security and safety violations, and property damages for all locations.
- Responded to all emergency incidents and alarm calls.
- Uncovered 7 internal theft cases.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect internal theft.
Loss Prevention Associate
JCPenney
Brea, Ca
06.2014 - 12.2015
- Conducted closed-circuit television and sales floor surveillance to detect theft incidents.
- Performed internal investigations of employee theft, violations of company policy, and other internal matters.
- Collaborated with law enforcement agencies to report and investigate crimes.
- Prepare written reports on all apprehensions, investigations, and customer incidents.
- Uncovered internal theft case that consisted of 11 associates and 3 managers.
- Apprehended shoplifters.
Safety and Security Agent
IKEA Home Furnishings
Covina, Ca
03.2007 - 05.2014
- Ensure a safe and secure environment for coworkers and visitors in compliance with IKEA Risk Management standards via daily audits, follow-ups, education and training, monitoring CCTV, and reports.
- Investigated potential and actual security violations, accidents, employee and customer theft, fraud, and company policy violations.
- Monitor alarm systems, responding to any fire, burglar, or panic alarms throughout the store.
- Conducted training on topics including fire safety, emergency preparedness, security procedures, fraud, and robbery.
- Director for 2 years for the store’s safety committee.
- Uncovered external fraud ring with credit cards/gift cards that halted losses between 6 stores of $19,000-$20,000.
Master at Arms
– United States Navy
Camp Pendleton , CA
02.2002 - 08.2006
- Honorably discharged, with 4 years of service
- Conducted security inspections of Naval Hospital, including, perimeter checks, quarter inspections, and controlled access security points.
- Assisted the Naval Hospital with administration duties.
- Conducted exterior and interior patrols.
- Selected to be Yeoman Petty Officer, for my class that consisted of 26 sailors.
- Graduated from my technical training school with honors.
- Received a letter of Commendation from the Captain of my command.
Education
Criminal Justice
Citrus Community College
Glendora, CAHigh School Diploma -
Glendora High School
Glendora, CASkills
- Video surveillance proficiency
- Attention to Detail
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Investigation skills
- Law Enforcement Collaboration
- Bilingual in Spanish
Languages
Spanish
Professional Working
Timeline
Asset Protection Investigator
Saks OFF 5TH
06.2023 - Current
Loss Prevention Detective
TJ Maxx, TJX Companies
07.2018 - 06.2023
Loss Prevention Agent
Sephora
09.2016 - 07.2018
Asset Protection and Safety Investigator
Orange County Goodwill
12.2015 - 09.2016
Loss Prevention Associate
JCPenney
06.2014 - 12.2015
Safety and Security Agent
IKEA Home Furnishings
03.2007 - 05.2014
Master at Arms
– United States Navy
02.2002 - 08.2006
Criminal Justice
Citrus Community College
High School Diploma -
Glendora High School