Marcel Williams
San Bernardino,CA
Summary
Accomplished Asset Protection Investigator at Walmart Inc., adept in video surveillance and fostering teamwork, significantly reduced shrinkage through innovative loss prevention strategies. Leveraged expertise in physical security and professional demeanor to enhance store safety, collaborating effectively with law enforcement for successful case resolutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Walmart Inc.
03.2012 - 06.2024
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
- Monitored physical security protection standards and building access control.
- Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
- Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Represented company in court proceedings to offer testimony and support.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
- Initiated and led asset protection theft investigations following SOP.
- Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
- Utilized various hand and power tools to secure premises and increase protection.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Performed security walks around store to monitor employee and customer activities.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Audited 01 stores on weekly basis to identify deficiencies and identified potential causes.
- Streamlined shrink management program and trained Loss Prevention Officers.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
Security Officer
Brosnanrisk
12.2021 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
Education
High School Diploma -
Du Sable High
Chicago, IL06.1989
Skills
- Video Monitoring
- Physical Security
- Incident Reporting
- Access Control
- Security Systems
- CCTV Systems
- Video surveillance proficiency
- Surveillance
- Surveillance techniques
- Loss prevention training
- Multitasking Abilities
- Self Motivation
- Fraud Detection
- Professional Demeanor
Accomplishments
- Supervised team of 10 staff members.
- Achieved the highest number of apprehension by completing APO9 policy with accuracy and efficiency.
Certification
- Power to Arrest: Training -
- Arrest Search and Seizure and Handing Difficult people: Training -
- Officer Safety, Evacuation Procedures, Workplace Violence and Situational Response Training -
- Post Order and Assignments, Driver safety Training -
- Liability and Legal Aspects and Observation and documentation Training -
- Public Relations: Community, Client, and Communication Training -
Timeline
Security Officer
Brosnanrisk
12.2021 - 03.2023
Asset Protection Investigator
Walmart Inc.
03.2012 - 06.2024
High School Diploma -
Du Sable High