KARINA CHECO TOLENTINO
Elizabeth,NJ
Summary
Highly motivated Logistics Specialist experienced in SAP, TMW, Profit tools, Acellos, Cargo Manager, Mcleod. Background includes work with private fleet shippers and carriers. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. Versatile Transportation and Logistics Analyst experienced in both transportation and warehousing logistics. Knowledge of customs regulations. Successful at managing customs compliance, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. Strong teamwork abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FTL/ LTL Customer Service Representative
Seafrigo USA
08.2021 - Current
- Managed customer accounts, resolved issues, and ensured timely delivery
- Handled customer inquiries and concerns via phone, email, and chat
- Coordinated with dispatch, operations, and drivers to resolve service issues
- Tracked and traced shipments
- Provided accurate rate quotes, booked shipments, and tracked freight
- Built strong relationships with customers, increasing retention and revenue.
OTR Dispatcher
Seafrigo USA
08.2021 - Current
- Coordinated driver schedules and routes
- Managed freight logistics and tracking
- Communicated with drivers and customers.
Customer Service Representative
RED Trucking
01.2020 - 06.2021
- Check availability
- Advise customers if their load is on any type of hold
- Advise customers of booking ERD & Cut off changes
- Shipments Scheduling
- Email customers with shipments updates
- Update customers regarding outgoing orders
- Communicate with dispatch regarding outgoing orders
- Advise facilities and customers of drivers delays in the morning
- Enter work orders in Profit Tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
RED Trucking
01.2018 - 10.2019
- Entered all data and prepared documents for dispatch
- Daily communications with customers with their order number or status of their shipment
- Track and trace all shipments
- Communicate with dispatch and customers regarding outgoing orders
- E-mail customers with shipments schedules updates if needed.
Dispatch assistant / Customer Service Representative
VM Trucking
09.2016 - 01.2018
- Coordinate appointments for all Export Shipments
- Entered all data and prepared documents for dispatch
- Updated system daily as drivers returned their completed moves
- Prepared and authorized all the moves for billing
- Daily communications with customers, forwarders, custom broker on relevant issues and resolutions
- Track and trace all shipments
- Communicate with dispatch and customers regarding outgoing orders
- E-mail customers with shipments schedules updates.
Customer Accounts Representative
Salson Logistics
02.2016 - 09.2016
- Create processes and inputs all customer orders
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
- Prioritized order security, accuracy and on-time pickup and delivery
- Updated the database with changes in carrier status
- Interacts with customers by phone, email, or in person and receives orders or changes in service
- Maintain and develop positive relationships with assigned accounts
- Provide clients with daily shipment status.
Customer Service Representative
Salson Logistics
11.2015 - 01.2016
- Gathered, logged and monitored all shipping data
- E-mailed suppliers, carriers and customers with shipping updates
- Prepared documents for shipment
- Ensure posting of outbound deliveries using pre-designated software
- Ensure that serial and batch numbers match the product
- Prepare shipping documents such as work orders or bills of lading for products that are scheduled to ship
- Monitor loading of truck
- Keep track on inventory for shipment
- Verify shipment with purchase order and other documents
- Keep track of shipment and update customers.
Per Diem Coordinator
Salson Logistics
08.2015 - 10.2015
- Analyzed and reviewed per diem invoices
- Dispute per diem invoices to the steamship lines
- Provide to the Billing Department the invoices that must be charged to the customer
- Provide to accounts payable the analyzed invoices that have been analyzed.
Financial Administrator (Billing and Payroll)
C&K Trucking
05.2014 - 04.2015
- Obtaining daily paperwork for processing
- Scanning, validating and updating as necessary all the information within the system so that it agrees to the paperwork and actual activities of the driver
- Reporting on deficiencies in the paperwork and order entry process at the driver and dispatch
- Interact with customers, accounts personnel, drivers, dispatchers, operation manager for resolution of discrepancies and issues as it pertains to customer billing and driver settlements
- Preparing customer invoicing
- Filing and maintenance of all driver/customer paperwork and invoicing
- Other duties as required.
Education
M.D.: Doctor in Medicine -
Universidad Autonoma De Santo Domingo
01.2008
Skills
- Proficient in MS Office
- Basic mathematical aptitude
- Ability to work in a fast-paced environment
- Knowledge of Refrigerated FTL & LTL shipping regulations and industry standards
- Experienced OTR Dispatcher with expertise in logistics, transportation management, and team coordination
- Fast learner
- Deadline-driven
- Accurate and detailed
- Maintains confidentiality
- Dedicated team player
Certification
- Certified Patient Care Technician
- Certified Phlebotomist
- Certified ECG Technician
Language Fluency
- English
- Spanish
Non Clinical Training
Extensive knowledge of Microsoft word, Microsoft outlook, Microsoft Excel, Microsoft PowerPoint.
References
Available upon request.
Timeline
FTL/ LTL Customer Service Representative
Seafrigo USA
08.2021 - Current
OTR Dispatcher
Seafrigo USA
08.2021 - Current
Customer Service Representative
RED Trucking
01.2020 - 06.2021
Customer Service Representative
RED Trucking
01.2018 - 10.2019
Dispatch assistant / Customer Service Representative
VM Trucking
09.2016 - 01.2018
Customer Accounts Representative
Salson Logistics
02.2016 - 09.2016
Customer Service Representative
Salson Logistics
11.2015 - 01.2016
Per Diem Coordinator
Salson Logistics
08.2015 - 10.2015
Financial Administrator (Billing and Payroll)
C&K Trucking
05.2014 - 04.2015
M.D.: Doctor in Medicine -
Universidad Autonoma De Santo Domingo
- Certified Patient Care Technician
- Certified Phlebotomist
- Certified ECG Technician
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