Wendy Tejera
South Amboy,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Seafrigo
09.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Logistics Coordinator/Customer Servies
Tropical Cheese
02.2002 - 08.2012
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Customer Service Representative
Roofing & Insulation Supply
03.1999 - 11.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - Supply Chain And Logistics
Middlesex College
2600 Woodbridge Avenue, Edison, NJ 0881803.2002
Skills
- Microsoft Office - Excel, Outlook, Word, & Powerpoint
- Awards for High Achievement
- Professional and Pleasant Phone Manner
- Works well in a high pressure environment
- Accurate High Volume Order Entry Skills
- Assertive, self-motivated, organized and efficient
- Honest, friendly, outstanding communication skills
- Familiarity with varied Software Systems and Office
- Microsoft Exchange
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Seafrigo
09.2013 - Current
Logistics Coordinator/Customer Servies
Tropical Cheese
02.2002 - 08.2012
Customer Service Representative
Roofing & Insulation Supply
03.1999 - 11.2002
Certificate - Supply Chain And Logistics
Middlesex College
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